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33775

Ticket #33775 Public

RSVP not working on mobile devices

Hi,

When one is trying to rsvp for an event from IPhone or Android phone one gets the screen to fill in registration information but process hangs when user hits rsvp button. No registration is happening. Updated to latest version of wordpress, rsvp and eventon

BY: Arlindo Alves - Apr 10,2017 AT 2:38AM - 3 years ago
    • By: Ashish Rai Apr 10,2017 AT 3:33AM - Posted 3 years ago - #33782

      Please make sure you are using latest version of the main plugin and the addons.

      If it remains the same, please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Ashish Rai Apr 13,2017 AT 12:55AM - Posted 3 years ago - #34088

      Please update the addon and check once.

      Also, have you modified the plugin/addon in any way?

      Site opens in different urls when visiting by mobile and desktop.

    • By: Arlindo Alves Apr 13,2017 AT 1:32AM - Posted 3 years ago - #34098

      Update done. tried to rsvp on IPhone same issue.

      We have not changed the plugin/addon.

       

       

    • By: Ashish Rai Apr 17,2017 AT 9:31AM - Posted 3 years ago - #34383

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Apr 17,2017 AT 6:13PM - Posted 3 years ago - #34434

      We have had this issue with couple of other users who are using RSVP as ligthbxo and could not get it to work on iPhone. We’ve spent hours trying to figure out the issue and it was conflicts with a theme javascript. So we made this alternative that worked for them.

      http://www.myeventon.com/documentation/open-rsvp-form-inside-eventcard/

      please try this.

    • By: Arlindo Alves Sep 11,2017 AT 10:22AM - Posted 3 years ago - #47963

      This works. Any chances you have been solving the issue in the latest update?

    • By: Ashan Perera Sep 11,2017 AT 3:07PM - Posted 3 years ago - #48004

      Unfortunately the lightbox RSVP approach continue to be working for some users and not for other on mobile and for the moment we are advising our customers to use inCard RSVP form.

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