Ticket #25519 Public


I want to update the EventON plugin but when I install it, it does not make it possible to scroll my site.
Can you help me?
Currently I have delivered the old plugin but an error occurs on the event page.

BY: Malyka - Jan 26,2017 AT 9:17AM - 5 years ago
    • By: Ashan Perera Jan 26,2017 AT 12:32PM - Posted 5 years ago - #25549

      Wow you are running eventon 2.3.20 — a really old version. Please check for latest version of this software from here Your issue might be related to an older version you are running and we might have resolved this already in the newer version update. If you are on latest version of our software and the issue still persist please let us know.

    • By: Malyka Jan 27,2017 AT 1:26AM - Posted 5 years ago - #25602

      Thank you for your prompt response.
      Where can I download the update?
      I can not find it. I only find “Full Call”…

    • By: infotainerdave Jan 27,2017 AT 2:09AM - Posted 5 years ago - #25604

      you bought eventon from codecanyon- log into that- mouse over your username and click downloads then scroll down and find eventon-

    • By: Malyka Jan 27,2017 AT 2:23AM - Posted 5 years ago - #25605

      Thank you! I updated the plugin, but it prevents me from scrolling my site, as said before. You can visit www.caleche-fondue.ch

    • By: Ashish Rai Jan 27,2017 AT 2:51AM - Posted 5 years ago - #25609

      The issue seems to have been caused by the theme you are using.

      Change the theme to default WP theme and test once.

    • By: Malyka Jan 27,2017 AT 3:03AM - Posted 5 years ago - #25616

      I can not change theme … I have all designed for this theme …

    • By: Ashish Rai Jan 27,2017 AT 3:13AM - Posted 5 years ago - #25617

      I was just asking to change the theme temporarily so that you can see it works normally.

      You will need to find out what is causing the issue within the theme.

      This is not caused by our plugin.

    • By: Malyka Jan 27,2017 AT 3:15AM - Posted 5 years ago - #25619

      Ok, so I’ll test with one of my other sites that does not have the same theme. Thank you

    • By: Ashish Rai Jan 27,2017 AT 4:05AM - Posted 5 years ago - #25626

      ok. Sure.

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