Ticket #250979 Public

Seats addon does not work in Mobile

Simply put, in mobile design, the Seats plugin’s “little squares” for seats is way too small for mobile. It makes it impossible for a thumb to select the seat accurately.

The whole plugin looks great in mobile, except when it comes to seats:


BY: Peter Peng - Sep 4,2021 AT 11:49AM - 3 months ago
    • By: infotainerdave Sep 4,2021 AT 1:55PM - Posted 4 months ago - #250992

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: agaks Sep 6,2021 AT 8:42AM - Posted 4 months ago - #251073

      yes, there is definitely such a need 🙂

    • By: Basilis Kanonidis Sep 6,2021 AT 11:53AM - Posted 4 months ago - #251081


      Please note that if you still want to do a change here, we can customize this for you.

      You can submit a ustomization request to me at basiliskan@gmail.com or any 3rd party developers via Customize EventON Page.

    • By: Ashan Perera Sep 7,2021 AT 3:20PM - Posted 4 months ago - #251182

      Hi Peter, no need to send a customization request. I will address this. At one point we had seat map shown as just rows of seat lines instead of map on mobile. Do you think something like that would suffice?

    • By: Peter Peng Sep 7,2021 AT 7:48PM - Posted 4 months ago - #251208

      Hi Ashan, thanks for answering as well!  Yes, if we can have both options as a toggle that would be good.  A seat map with a drop down of Row #, then Seat # should work.  Although in our case we would call it “Squad” , then “Date”

      Squad 1:  December 1, 2, 3, 4, 5

      Squad 2:  December 1, 2, 3, 4, 5

      Squad 3:  December 1, 2, 3, 4, 5

      .. etc.


      As for Basilis, I think the above is quite reasonable as EventOn’s base plugin is beautiful for mobile.  Having the Seats plugin look good for mobile just seems to make sense to lock this one down for our clients.  There is currently too much hard-coding in the seats setting which has lead to this.  Ie, the seat size and map size are all hard-coded!

      See the hard coding in picture:

    • By: Peter Peng Sep 7,2021 AT 7:55PM - Posted 4 months ago - #251210

      oh sorry, correction, we would call it “Spot”, not date.

      Squad 1:  Spot 1, 2, 3, 4, 5

      Squad 2:  Spot 1, 2, 3, 4, 5

      Squad 3:  Spot 1, 2, 3, 4, 5

      Squad 4:  Spot 1, 2, 3, 4, 5



    • By: Ashan Perera Sep 9,2021 AT 4:31PM - Posted 4 months ago - #251401

      yes that is why there is a + – button to zoom in on the map. It doesnt make sense to increase seat size because it is relative to the seat chart. 

      I think the best option for mobile with smaller screen area, would be to select the section first and then select a seat in there in a none seat map format. What do you think?

    • By: Peter Peng Sep 13,2021 AT 7:59AM - Posted 4 months ago - #251596

      Hi Ashan, we haven’t seen a + – button during a few client tests.  Perhaps it was deemed too small or hidden somewhere.  From our client who is serving older folks, they don’t look for things like + – buttons, on the phone, they nautrally do a “two finger pinch to zoom” motion, like all smart phones.  Of course this is much harder on a webapp I guess.

      So yes, even a “NONE MAP” format, simple dropdowns, that show up ONLY for mobile users, would make the old guys happy!  Please let me know if that’s a reasonable update?

      Key would be a “toggle” just for Mobile users. (think about fat thumbs, nearly blind old people who are business park owners, trying to use this app)



    • By: Artem Sep 21,2021 AT 3:18AM - Posted 3 months ago - #252231

      We are very sorry for the delay.

      +- button was disabled with this custom CSS code

      Please delete the code so users can zoom in/out on mobiles as well.

      We can make these button much bigger for people to see them better. Please let us know.

    • By: Peter Peng Sep 21,2021 AT 5:46AM - Posted 3 months ago - #252276

      Hi Artem, the + – button for mobile does not work in real life.  People want to pinch to zoom, or better yet not zoom at all.  Even if they find the zoom, going back to the map is very unreliable.  (many device errors, older devices / older browsers).

      For the same reason web masters don’t add a + – button for every desktop site just to lazily turn it into a “usable” mobile site, the client didn’t like the + – button as a shortcut to a “mobile design”.

      But of course I understand you’re looking at this from a limited resource stand point, I’ll do as you say, and hope to see a better mobile UX some time in the future while we’re still licensed

    • By: Basilis Kanonidis Sep 27,2021 AT 11:33AM - Posted 3 months ago - #252854

      Hey Peter,

      We appreciate the patience and the understanding, we will do the best we can with our – limited resources to tackle the issue as quuck as we can

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