We use Tickets and Seats. We have seating plans with multiple Zones that all use unassigned seating. We are selling more tickets than we have seats for….. When we look at the seating plan, selecting a zone appears to give the correct number of seats sold. However, editing the Zone shows the Number of Seats Sold as less than we expect. it’s the difference between this number and the Total Seats Available that determines the number of available tickets so we are over selling tickets. This is a serious problem.
We are using 3.1.6 with Tickets 1.9.4 and Seats 1.0.9. We have WP 5.8 and Woo 5.5.2
Thanks for any help.
clark
- Aug 27,2021 AT 9:23PM - 2 years agoHi Clark,
Please upgrade eventon to version 3.1.7 and check if that fixes your issue.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it.
I think you are calculating the seats sold in different ways depending on whether you are in the Seat Map Editor For Event or the Seat Map Settings.
Apart from the issue outlined in this ticket….. there is another way of demonstrating this. If you duplicate an event (with a seating plan and unassigned sections) where sales have already been made, the tickets are no longer attached to the event and the Seat Map Editor For Event shows zero sales but if you edit the event the Seats Sold So Far field has the sold seats from the original event.
Hello,
Could you send us access to https://ghf.twobluetoucans.co.uk/events/janina-ramirez-goddess-revolution/?
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Thank you. I really appreciate your help.
Clark
Hey Clark,
just a quick follow-up that we are on top of things and we should be able to tackle that as quick as possible.
Thank you, I appreciate being kept in the loop.
clark
Clark can you share wp-admin access with me to your stage site.
One thing I noticed on our end is, frontend available seats exclude processing orders. Backend seats sold are only completed orders. Let me dif further into this.
Also have you copied these seats maps from another event?
In your other ticket you shared an issue with duplication not correctly setting sold count. So that must have definitely be causing the issue on those. If you are uncertain if the events were copied over or not. Let me check the wp-admin access and check the count issue and see what is going on.
Sorry would you mind kindly sharing the link to your event where the issue is?
Hey Clark,
Thank you very much for the clarification, it is really helpful.
Allow us some time now, for us to be able to define what is going on and accordingly follow back to you.
Hey Clark
Appreciate all the help!