Ticket #26513 Public

Send Ticket(s) Email to custom Email - Not working.

We’ve attempted to use the ‘Send Ticket(s) Email to custom Email’ function and it appears the e-mails are not being delivered since the latest EventOn Tickets update. We’re also not certain if customers are getting their ticket emails after purchasing either, I will need to contact the customers in the morning.

We originally had an issue with the ‘Inquiry’ e-mails in the Eventcard ticket section, although I had used the ‘Send Ticket(s) Email to custom Email’ feature with success prior to the upgrade.

Please advise.


BY: VPREATR - Feb 2,2017 AT 5:25AM - 5 years ago
    • By: VPREATR Feb 2,2017 AT 6:43AM - Posted 5 years ago - #26538

      As a test, we downgraded to version 1.38 and the ability to ‘Send Ticket(s) Email to custom Email‘ returned to normal.  Lastly, it appears that our customers are not receiving Initial Ticket emails, we’re hopeful to have a quick resolve prior to downgrading due to recent updates/fixes in v1.39.


    • By: VPREATR Feb 2,2017 AT 7:22AM - Posted 5 years ago - #26544

      Just briefly looking at eventon-tickets/includes/admin/class-admin-ajax, it appears that the custom email or “$customemail” isn’t being passed through when manually inputted as in previous versions?

      In fact, it’s possible that with each test submitted, it has potentially e-mailed (or re-mailed) the tickets to the customer as opposed to the concern that they weren’t receiving them at all; if that is the case, I’m certain I’ll have a few select customers curious as why they received their ticket confirmations a dozen times during testing phases.

      Hopefully it’s just a matter of updating/adding the “$customemail” check/pass routine back into the latest version.


    • By: VPREATR Feb 2,2017 AT 8:08PM - Posted 5 years ago - #26628

      Any chance of a patch?

    • By: infotainerdave Feb 2,2017 AT 10:28PM - Posted 5 years ago - #26635

      I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Feb 3,2017 AT 11:43AM - Posted 5 years ago - #26745

      Thanks a lot for pointing this out


      replace to tickets/includes/admin/ folder 🙂

      Cheers mate!

    • By: VPREATR Feb 3,2017 AT 2:43PM - Posted 5 years ago - #26756

      Thanks, that resolved the issue.

    • By: Ashan Perera Feb 7,2017 AT 10:28AM - Posted 5 years ago - #27137

      awesome!!! we will include this in the next version update! thanks bud!

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