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We’ve attempted to use the ‘Send Ticket(s) Email to custom Email’ function and it appears the e-mails are not being delivered since the latest EventOn Tickets update. We’re also not certain if customers are getting their ticket emails after purchasing either, I will need to contact the customers in the morning.
We originally had an issue with the ‘Inquiry’ e-mails in the Eventcard ticket section, although I had used the ‘Send Ticket(s) Email to custom Email’ feature with success prior to the upgrade.
Feb 2,2017 AT 5:25AM - 3 years ago -
As a test, we downgraded to version 1.38 and the ability to ‘Send Ticket(s) Email to custom Email‘ returned to normal. Lastly, it appears that our customers are not receiving Initial Ticket emails, we’re hopeful to have a quick resolve prior to downgrading due to recent updates/fixes in v1.39.
Just briefly looking at eventon-tickets/includes/admin/class-admin-ajax, it appears that the custom email or “$customemail” isn’t being passed through when manually inputted as in previous versions?
In fact, it’s possible that with each test submitted, it has potentially e-mailed (or re-mailed) the tickets to the customer as opposed to the concern that they weren’t receiving them at all; if that is the case, I’m certain I’ll have a few select customers curious as why they received their ticket confirmations a dozen times during testing phases.
Hopefully it’s just a matter of updating/adding the “$customemail” check/pass routine back into the latest version.
Any chance of a patch?
I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Thanks a lot for pointing this out
replace to tickets/includes/admin/ folder 🙂
Thanks, that resolved the issue.
awesome!!! we will include this in the next version update! thanks bud!