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23420

Ticket #23420 Public

Shortcode method not showing in pages/post editor

BY: logosinmotion@gmail.com - Jan 13,2017 AT 12:19PM - 3 years ago
    • By: infotainerdave Jan 13,2017 AT 6:18PM - Posted 3 years ago - #23434

      there could be a variety of reasons

      have you activated the plugin?

      Please post private your username and password so we can diagnose and fix

    • By: Ashish Rai Jan 17,2017 AT 9:48PM - Posted 3 years ago - #23847

      This is probably caused by plugin conflicts. You are using a lot of them.

      So, disable all other plugins one at a time and check once.

    • By: logosinmotion@gmail.com Jan 18,2017 AT 10:41AM - Posted 3 years ago - #23953

      Believe it or not i have done that multiple times before i wrote on this forum as that is the basics of all plugin troubleshooting. You are welcomed to go back in and disable all the plugins and let me know if you find anything different. My problem is still not solved however. Thanks

    • By: infotainerdave Jan 18,2017 AT 8:23PM - Posted 3 years ago - #24039

      OK I switched themes to the 2017 theme and the eventon shortcode generator……appeared

      the theme is stopping it from appearing

       

      I switched to the other child theme and the generator appears

      we unfortunately don’t provide theme support however you can go to myeventon>>>>settings>>>shortcodes and there is a generator on that page that you can use
      (copy and paste over to the new page or post)

      I have been trying to look at the yellow pencil editor to see if there is an option of adding it but I cannot see

    • By: infotainerdave Jan 18,2017 AT 8:29PM - Posted 3 years ago - #24040

      However I am going to assign this ticket to Ashan the plugin creator and see if he knows of a way to get it to appear on the page

    • By: logosinmotion@gmail.com Jan 19,2017 AT 9:47AM - Posted 3 years ago - #24228

      I figured it may be the theme 🙁 Ok no worries then i knew about the shortcode generator under settings ( smart idea). I habve a different issue now, not sure if i need to create a new tixcket or you can help me. Here: http://growninjamaica.com/carnivals/ when you click on a country and get to the calendar, it is not clickable. Not sure what i did but i have the interaction as slide down. Can you see please?

    • By: infotainerdave Jan 19,2017 AT 10:34AM - Posted 3 years ago - #24236

      OK thats weird

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      I switched themes and that didn’t fix the issue

      Ashan will look this over ASAP

      Note for Ashan:

      there are 2 problems

      1: the shortcode generator does not appear on the edit page

      2: Nothing happens when you click the events http://growninjamaica.com/carnivals/
      yet on a normal calendar http://growninjamaica.com/test/ (go to Feb) they do

      even the edit event doesn’t work but the Back to list button does

       

    • By: Ashan Perera Jan 19,2017 AT 4:54PM - Posted 3 years ago - #24323

      Actually this was an issue with lists and items addon for which we have released an update today please grab it from myeventon.com http://www.myeventon.com/documentation/changelog-event-lists-items/

      http://www.myeventon.com/documentation/can-download-addon-updates/

      that should resolve your issue 🙂

    • By: logosinmotion@gmail.com Jan 25,2017 AT 11:59AM - Posted 3 years ago - #25408

      I did that and i still don’t have the shortcode generator. I can use the one in setting if need be

    • By: Ashan Perera Jan 25,2017 AT 4:00PM - Posted 3 years ago - #25441

      Capture

      Whatever this thing is whats overridding the possibility for other plugins to add content into that area which is where evneton shortcode appear.

      This is a 3rd party plugin/theme conflict

      Please try this to see which is exactly causing the issue http://www.myeventon.com/documentation/how-to-find-if-an-issue-is-coming-from-eventon/

      And contact them about this as we can not do anything because we have followed standard practice to include shortcode generator in there and these ppl are overdding that and overtaking the whole area.

      Cheers

      Marking this as resolved as this is a 3rd party conflict.

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