there could be a variety of reasons
have you activated the plugin?
Please post private your username and password so we can diagnose and fix
This is probably caused by plugin conflicts. You are using a lot of them.
So, disable all other plugins one at a time and check once.
Believe it or not i have done that multiple times before i wrote on this forum as that is the basics of all plugin troubleshooting. You are welcomed to go back in and disable all the plugins and let me know if you find anything different. My problem is still not solved however. Thanks
OK I switched themes to the 2017 theme and the eventon shortcode generator……appeared
the theme is stopping it from appearing
I switched to the other child theme and the generator appears
we unfortunately don’t provide theme support however you can go to myeventon>>>>settings>>>shortcodes and there is a generator on that page that you can use
(copy and paste over to the new page or post)
I have been trying to look at the yellow pencil editor to see if there is an option of adding it but I cannot see
However I am going to assign this ticket to Ashan the plugin creator and see if he knows of a way to get it to appear on the page
I figured it may be the theme 🙁 Ok no worries then i knew about the shortcode generator under settings ( smart idea). I habve a different issue now, not sure if i need to create a new tixcket or you can help me. Here: http://growninjamaica.com/carnivals/ when you click on a country and get to the calendar, it is not clickable. Not sure what i did but i have the interaction as slide down. Can you see please?
OK thats weird
Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!
I switched themes and that didn’t fix the issue
Ashan will look this over ASAP
Note for Ashan:
there are 2 problems
1: the shortcode generator does not appear on the edit page
2: Nothing happens when you click the events http://growninjamaica.com/carnivals/
yet on a normal calendar http://growninjamaica.com/test/ (go to Feb) they do
even the edit event doesn’t work but the Back to list button does
Actually this was an issue with lists and items addon for which we have released an update today please grab it from myeventon.com http://www.myeventon.com/documentation/changelog-event-lists-items/
that should resolve your issue 🙂
I did that and i still don’t have the shortcode generator. I can use the one in setting if need be
Whatever this thing is whats overridding the possibility for other plugins to add content into that area which is where evneton shortcode appear.
This is a 3rd party plugin/theme conflict
Please try this to see which is exactly causing the issue http://www.myeventon.com/documentation/how-to-find-if-an-issue-is-coming-from-eventon/
And contact them about this as we can not do anything because we have followed standard practice to include shortcode generator in there and these ppl are overdding that and overtaking the whole area.
Marking this as resolved as this is a 3rd party conflict.