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23711

Ticket #23711 Public

Sign-up issues

  • Hi,

    We have some problems with our RSVP:

    1. For some users it is not possible to sign up to events (the screen just blinks and nothing happens)
    2. For some users we don’t receive an email confirmation but the response is logged as an RSVP.
    3. Some users don’t receive an email response from us (also not as junk)

    We are running WordPress 4.7.1 and can’t update to latest versions of EventOn and EventOn RSVP Events. Is it because 4.7.1 is not yet supported. If so, when do you expect to have a compatible version?

    Another question that I can’t find any documentation on – How can we export a list of attendees that have RSVP-ed?

    Kind regards,

    Ola

    BY: Olingo - Jan 17,2017 AT 8:03AM - 3 years ago
    • By: infotainerdave Jan 18,2017 AT 2:10AM - Posted 3 years ago - #23867

      the eventon 2.5 is now available for WordPress 4.7.1

       

      see screenshot for where to download attendees lists (it is in the edit the event section)

       

      as for emails some servers don’t allow you to send an email to yourself so you may want to make it from noreply@

      if emails are not being sent that could mean that it is causing sort of a server overload you can search for a smtp plugin through wordpress to take over the sending

       

      I have used https://en-au.wordpress.org/plugins/sendgrid-email-delivery-simplified/ in the past you sign up for a free account with sendgrid

    • By: infotainerdave Jan 18,2017 AT 2:16AM - Posted 3 years ago - #23870

      the users who have trouble RSVP’ing

      what devices are they using- are they using a work computer for example or a home computer- are the on a mobile

      work computers for example in many cases block pop up style features

       

      you will want to update to the latest version tho as it fixes a lot of bugs in your version

    • By: Olingo Jan 18,2017 AT 5:45AM - Posted 3 years ago - #23906

      Thanks for the response!

      From my WordPress interface it wants me to update to version 2.4.6 (we’re currently on 2.4.4). When will 2.5 be available from the WordPress interface?

       

    • By: infotainerdave Jan 19,2017 AT 10:29PM - Posted 3 years ago - #24387

      OK you will want to download 2.5 from where you bought eventon from codecanyon – log into codecanyon mouse over your username- and click downloads

      then download the latest eventon

      deactivate eventon and delete- upload the new and activate

       

      if you run into trouble activating it try:

      PATCH FIX eventon 2.5 activation issue: Download this patch file & unzip javascript file to eventon/assets/js/admin/ folder and other 2 files into eventon/includes/admin folder to fix activation not working bug. Clear cache once files replaced.

    • By: Olingo Jan 21,2017 AT 7:52AM - Posted 3 years ago - #24624

      Thanks again for the response.

      However, our site is hosted elsewhere and normally we only update by clicking the “update” button on our WordPress installation. The trigger for that is that WP tells us that there is an update available to a plugin. It somehow feels safer…
      So, do you know when the 2.5 update will be generally available in the WP interface for automatic updates?

    • By: Ashish Rai Jan 22,2017 AT 8:49PM - Posted 3 years ago - #24695

      Hi,

      We are working to make the auto-update work. Unfortunately, we cannot give you exact date when it will start working.

      So, for the time being, please do manual update by ftp, as explained in our documentation below:

      http://www.myeventon.com/documentation/update-eventon/

      You will not lose any date when manually updating, however, just to be safe, please do a complete backup of your site before going through the steps

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