Ticket #28250 Public

• We’ve noticed on a few orders additional tickets were created, although the customer only purchased a single event, EVO Tickets created two (2) tickets and our attendee sheet is showing two (2) entries/attendees as well.

  I’m going through all our events to check for this behavior and I’ll post a private link for your review of the order in question.

  Thanks!

  BY: VPREATR - Feb 16,2017 AT 1:44AM - 3 years ago
• • By: infotainerdave Feb 17,2017 AT 7:57AM - Posted 3 years ago - #28469

    Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  • By: Ashan Perera Feb 20,2017 AT 9:29AM - Posted 3 years ago - #28708

    Can you please send us FTP and wp-admin again please I can not find the ticket where you posted those.

  • By: VPREATR Mar 9,2017 AT 2:07PM - Posted 3 years ago - #30776

    Hi Ashan,

    It appears the issue is caused due to a malfunction by way of the payment gateway, our Authorize.Net DPM gateway creates the tickets prior to successful payment receipt and when the gateway encounters an issue, can erroneously toggle between pending/completed/failed, thereby causing EventON Tickets to create duplicate tickets for the same transaction as a byproduct.

    I’ve since moved to a different Authorize.Net AIM Gateway (different vendor) that uses alternate methodology and if all goes well, it should resolve the issue.  If the problem continues and isn’t gateway related, I’ll let you know.

    Thanks!

  • By: Ashan Perera Mar 9,2017 AT 5:45PM - Posted 3 years ago - #30803

    ah ok and we are also changing the action hooks where the tickets are created and adding conditional checks to make sure if tickets are created then not create them again 🙂