Ticket #29627 Public

Slider is hanging when loading all the sudden

You’ll see on the homepage 2/3 down the page is an eventon slider, but it just shows the loading animation. It used to work up until this week. (no changes to plugins or WP that I know lately).

(FYI, we use the Cornerstone builder for the homepage, but I also setup a test page at /eventon with the same slider shortcode on a blank page not using the builder, and it’s stuck loading there as well).

BY: Mateo Baisden - Feb 28,2017 AT 9:30AM - 5 years ago
    • By: Ashish Rai Feb 28,2017 AT 9:05PM - Posted 5 years ago - #29698

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Ashish Rai Mar 2,2017 AT 8:55PM - Posted 5 years ago - #29931

      We do not provide our email address normally.

      We just released a new update of the slider addon. Can you install the new update and check once?

    • By: Mateo Baisden Mar 3,2017 AT 9:44AM - Posted 5 years ago - #30022

      Okay, updated the plugin, but no change in the loading bug.

      port: 22


      FYI: I had to change to a different events list on the homepage since it’s live, but the test page I mentioned above has the slider for your troubleshooting.

    • By: Ashish Rai Mar 3,2017 AT 10:32AM - Posted 5 years ago - #30037

      You ave very old version of the main eventon plugin.

      Please update to latest 2.5.1 version and check once.

    • By: Ashish Rai Mar 5,2017 AT 8:22AM - Posted 5 years ago - #30190


      You haven’t added the license for the main eventon plugin. Please activate it and let us know.

    • By: Mateo Baisden Mar 5,2017 AT 9:07AM - Posted 5 years ago - #30198

      okay, it’s added.

    • By: Ashish Rai Mar 7,2017 AT 10:07AM - Posted 5 years ago - #30472

      Ok. I do not see our slider option.

      It looks like you are using the slider from other party.

      Please contact the developer of the slider for this and ask them for their help instead.

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