X
29244

Ticket #29244 Public

Slider: Light skin vs Dark skin

  • I switch between Light and Dark skins in the Slider settings and see no difference. Is there a potential conflict with my theme (Divi)?

    BY: gweisler - Feb 24,2017 AT 1:30PM - 3 years ago
    • By: Ashish Rai Feb 25,2017 AT 6:05AM - Posted 3 years ago - #29288

      It does look like either the theme or the page builder is causing the issue. It does not work when you add it from the backend, but if you add the shortcode from the frontend, using the page builder, it works.

      http://shawlawgroup.com/ajde-test/

    • By: gweisler Feb 26,2017 AT 3:25PM - Posted 3 years ago - #29368

      I’m confused by your test page. Is el_type=”pe” the setting for the light skin or dark skin? And how come the version of the shortcode that contains el_type=”pe” doesn’t show any events, just a grey box with the text No Events? Same thing happens when I try to create a new shortcode and I add el_type=”pe” to it.  (Also, is it possible not to add any ‘test’ events to the calendar when you’re troubleshooting? This is a live site and the test event you created went live on the site on the Events page).

    • By: gweisler Feb 26,2017 AT 5:05PM - Posted 3 years ago - #29371

      Nevermind about the el_type'”pe” question: I think that was the event type for the test event you created for testing purposes. So my next question is: is there anyway around this problem? Can you provide me the css information for the slider so I can try to alter the way it looks via custom css?

    • By: Ashish Rai Feb 27,2017 AT 6:28AM - Posted 3 years ago - #29440
    • By: gweisler Mar 7,2017 AT 3:16PM - Posted 3 years ago - #30490

      Hi…been waiting many days for Ashan to respond. If I can’t get a response soon, can you offer a refund for this plug-in (as I can’t use it in its current condition).

    • By: Ashish Rai Mar 7,2017 AT 8:41PM - Posted 3 years ago - #30502

      Hello,

      We have released a new version a few days back.

      Please update to the latest version and check once.

    • By: gweisler Mar 9,2017 AT 1:27PM - Posted 3 years ago - #30773

      How do I update to the latest version? Within WordPress it isn’t showing that an update is available/ready for installation.

    • By: gweisler Mar 9,2017 AT 1:39PM - Posted 3 years ago - #30774

      Hi…nevermind about how to update, I figured it out.  Unfortunately, the update had no effect on the malfunctioning issue. I can’t use this plugin…sorry. I am interested in another of your plugins, but can I get a refund for this one?

    • By: Ashish Rai Mar 11,2017 AT 8:25AM - Posted 3 years ago - #30911

      I just checked on our end and the theme is not changing for us too.

      So, I will inform Ashan of it and he will have look at it.

      For refund, please follow the link below to submit a refund request for eventON Addons and provide us required information to process your refund.

      http://customer.ashanjay.com/eventon-customer-refund-request/

       

    • By: Ashan Perera Mar 14,2017 AT 9:37AM - Posted 3 years ago - #31187

      Sorry the ticket was not assigned to me until few days ago. and im just getting back on her after being sick. I am looking into slider lightbox colors themes issue.

      But seems you want a refund. so please submit a refund request via that link or you can send the order ID and I can excahnge slider for another addon you need.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON