still bugs in latest version
Eventon 4.5.4 works perfectly without issues
When I update to any of the latest version including 4.5.9 I have the following issues:
1. I cannot jump in months in the event list frontend
2. Event times are shifted 1h in the ticket checkout process
After every update since 4.5.4 I have to rollback and we get a lot of complains of our users
Thx,
Axel
-
-
Feb 19,2024 AT 12:18PM -
Posted 11 months ago
- #341456
Hello,
1. Please try clearing the browser cache manually.
2. Could you make sure to update Tickets add-on as well? Also go to EventON > Time Settings > Timezone and wp-admin > Settings > General > Timezone are the same.
-
Feb 20,2024 AT 1:47AM -
Posted 11 months ago
- #341482
Hi Artem,
I have checked both time zone settings and they are UTC+1 and GMT+1.
Browser and WP caches are deleted. Problem occurs anyway.
Thx,
Axel
-
Feb 20,2024 AT 3:58AM -
Posted 11 months ago
- #341488
Please send us wp-admin access to your site as a private message for us to further assist your situation.
-
Feb 20,2024 AT 1:47PM -
Posted 11 months ago
- #341554
After you updated EventON, have you also updated Tickets add-on?
-
Feb 20,2024 AT 2:25PM -
Posted 11 months ago
- #341566
yes, both were on the last version.
-
Feb 21,2024 AT 12:06AM -
Posted 11 months ago
- #341599
you have ip address blocking so other countries can’t login (I can understand that- I have that on my site as well)
Australia, Africa, nepal and USA will get us access
-
Feb 21,2024 AT 1:07AM -
Posted 11 months ago
- #341604
I have deactivated the GEOIP blocking so you can debug the problem. I will enable it afterwards again
-
Feb 21,2024 AT 4:27AM -
Posted 11 months ago
- #341631
Your version of Tickets is 2.2.3, which the latest version is 2.2.6. Could you update? It will fix the time issue during Checkout.
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
-
Feb 25,2024 AT 2:48PM -
Posted 11 months ago
- #342053
I have updated to the latest version.
On my browser(s) it wokrs fine, hover I get many complains from users who cannot switch month in the event list. I asked them to clear the browser cache and the problem still occurs.
Can you pleas fix this asap or do I need to downgrade again?
-
Feb 26,2024 AT 4:01AM -
Posted 11 months ago
- #342075
I cannot login to your website. Could you check and send us the correct login info?
-
Feb 26,2024 AT 4:01AM -
Posted 11 months ago
- #342077
Do you have some kind of cache plugin on the server?
-
Feb 27,2024 AT 12:52AM -
Posted 11 months ago
- #342177
I have disabled GeoIP blocking and activated your account again so can access.
Of course we have a server caching plugin (WP fastest cache) and i have deleted all caches after plugin update
-
Feb 27,2024 AT 1:47AM -
Posted 11 months ago
- #342181
And on which page they cannot switch the month? Could you send us a link?
/programm/ seems to be working for me.
Could you try going to EventON > Scripts & Styling > disable Load eventON scripts and styles only on eventON pages and Disable Jitsi script? Clear the cache plugin afterwards.
-
Feb 28,2024 AT 1:09AM -
Posted 11 months ago
- #342283
Hi Artem,
changing the “Load Eventon styles” has solved the problem of switching months.
Thx,
Axel
-
Feb 28,2024 AT 3:11AM -
Posted 11 months ago
- #342290
Perfect! We will take a look into this.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!
-
Mar 5,2024 AT 7:33AM -
Posted 11 months ago
- #343156
Hi Artem,
users still complain that they cannot jump to other months.
We can reproduce it on IOS, latest version.
Thx
Axel
-
Mar 5,2024 AT 12:54PM -
Posted 11 months ago
- #343191
Hello,
Can we check the link with the calendar? Could you manually clear the browser cache?
-
Mar 6,2024 AT 1:57PM -
Posted 10 months ago
- #343374
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
-
Mar 7,2024 AT 12:52AM -
Posted 10 months ago
- #343438
Hi Artem,
I have removed some warnings and notices, however no errors.
Can you please explain me why this feature works some days and some not?
-
Mar 7,2024 AT 2:33PM -
Posted 10 months ago
- #343561
I think because of cache.
Are you having any issues with this calendar:
https://dev2.myeventon.com/test-400/
-
Mar 8,2024 AT 1:23AM -
Posted 10 months ago
- #343591
Hi Artem,
the test calender works, I can switch months.
Shall I switch to an alternative caching plugin?
What kind of caching causes this effect(html, script) so I can have a look into it aswell?
-
Mar 8,2024 AT 4:12AM -
Posted 10 months ago
- #343630
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
-
Mar 8,2024 AT 2:16PM -
Posted 10 months ago
- #343719
This is why the next month are not working. The nonce validation is failing.
-
Mar 8,2024 AT 2:19PM -
Posted 10 months ago
- #343723
Couple of versions back WordPress asked us to include nonce validations for all ajax actions. This is the general nonce code.
I wonder if this code is loaded from cache instead of a fresh copy. Is there a possibility to disable cache on scripts? and I wonder if that would resolve it?
-
Feb 19,2024 AT 12:18PM -
Posted 11 months ago
- #341456
