Eventon 4.5.4 works perfectly without issues
When I update to any of the latest version including 4.5.9 I have the following issues:
1. I cannot jump in months in the event list frontend
2. Event times are shifted 1h in the ticket checkout process
After every update since 4.5.4 I have to rollback and we get a lot of complains of our users
Thx,
Axel
Hello,
1. Please try clearing the browser cache manually.
2. Could you make sure to update Tickets add-on as well? Also go to EventON > Time Settings > Timezone and wp-admin > Settings > General > Timezone are the same.
Hi Artem,
I have checked both time zone settings and they are UTC+1 and GMT+1.
Browser and WP caches are deleted. Problem occurs anyway.
Thx,
Axel
Please send us wp-admin access to your site as a private message for us to further assist your situation.
After you updated EventON, have you also updated Tickets add-on?
yes, both were on the last version.
you have ip address blocking so other countries can’t login (I can understand that- I have that on my site as well)
Australia, Africa, nepal and USA will get us access
I have deactivated the GEOIP blocking so you can debug the problem. I will enable it afterwards again
Your version of Tickets is 2.2.3, which the latest version is 2.2.6. Could you update? It will fix the time issue during Checkout.
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
I have updated to the latest version.
On my browser(s) it wokrs fine, hover I get many complains from users who cannot switch month in the event list. I asked them to clear the browser cache and the problem still occurs.
Can you pleas fix this asap or do I need to downgrade again?
I cannot login to your website. Could you check and send us the correct login info?
Do you have some kind of cache plugin on the server?
I have disabled GeoIP blocking and activated your account again so can access.
Of course we have a server caching plugin (WP fastest cache) and i have deleted all caches after plugin update
And on which page they cannot switch the month? Could you send us a link?
/programm/ seems to be working for me.
Could you try going to EventON > Scripts & Styling > disable Load eventON scripts and styles only on eventON pages and Disable Jitsi script? Clear the cache plugin afterwards.
Hi Artem,
changing the “Load Eventon styles” has solved the problem of switching months.
Thx,
Axel
Perfect! We will take a look into this.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!