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29016

Ticket #29016 Public [Closed]

Stock inventory not working properly for repeating events

Hi,

I have submitted a ticket regarding this issue 3 months ago but no action is taken. Stock inventory not working properly for repeating events. FYI, we have Auto-restock enable on the Eventon Ticket.

For example, i have six monthly repeating events as below:
Total Tickets in Stock : 60
Stock for March 1, 2017 : 10
Stock for April 1, 2017 : 10
Stock for May 1, 2017 : 10
Stock for June 1, 2017 : 10
Stock for July 1, 2017 : 10
Stock for Aug 1, 2017 : 10

User bought 1 tickets for April 1, 2017 but for some reason (or due to internet connection) user was not able to complete her paypal payment and was disconnected from the website. But this transaction has been capture as “Pending Payment” order in Woocommerce. Stock level for March 1, 2017 was reduced to 9. However Total Tickets in Stock is still 60 (it should be 59).

User tried again three times, each time she was disconnected at the paypal payment page. Every time she tries, stock level reduce one time. So stock level for April 1, 2017 has now become 6 but Total Tickets in Stock is still 60. So we go to Woocommerce – Order and cancel the order and now Tickets in Stock increase to 61 but stock level for April 1, 2017 is still 6 !

Please help. It has been 3 months since we informed you about the issue.

Thanks.

 

BY: khongyp - Feb 22,2017 AT 10:10PM - 5 years ago
    • By: Ashish Rai Feb 24,2017 AT 10:51AM - Posted 5 years ago - #29236

      I think Ashan is already assisting you with the issue on #28655.

      Please do not open multiple tickets for the same issue.

      We will try to provide the support as soon as possible.

    • By: khongyp Feb 24,2017 AT 6:13PM - Posted 5 years ago - #29264

      Ok, thanks

    • By: Ashish Rai Feb 24,2017 AT 9:10PM - Posted 5 years ago - #29270

      no problem.

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