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31335

Ticket #31335 Public

Studio purchased Eventon

Hi there,

My website was built by The Play Studio and I was given the License for the plugin and I also purchased the add-on using my own account. I need to update Eventone to 2.5 as the add-on isn’t working and I’m finding your systems really difficult to do such a basic thing. The Plug-in doesn’t allow me to auto-update which is also very frustrating, can you please help me with this.

BY: Mohi Ahmed - Mar 15,2017 AT 10:22AM - 4 years ago
    • By: Ashish Rai Mar 16,2017 AT 12:11AM - Posted 5 years ago - #31377

      Hi,

      Sorry for the trouble. If the auto-update is not functioning, please do it manually, as explained in our documentation below:

      http://www.myeventon.com/documentation/update-eventon/

      Let us know if you need help with anything else.

       

    • By: Mohi Ahmed Apr 1,2017 AT 1:06PM - Posted 4 years ago - #32962

      I can’t download the new version, can you send me the link as it just doesn’t allow me to as I don’t have my designers details. I’ve got the activation code.

    • By: Ashish Rai Apr 1,2017 AT 10:14PM - Posted 4 years ago - #32981

      You will need access to account from where you can download it.

      Not sure if we can do anything, but I will inform our admin and see if he can help you with it.

    • By: Mohi Ahmed Apr 2,2017 AT 11:08AM - Posted 4 years ago - #32999

      This is really frustrating.

    • By: Ashan Perera Apr 3,2017 AT 3:11PM - Posted 4 years ago - #33091

      I tried to login to yourwp-admin and help but the login info you sent does not work.

      I just performed an auto update in our dev.myeventon.com site. and it is good for you to retrieve the access to eventON via codecanyon for future updates if auto update does not work.

       

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