Ticket #25733 Public [Closed]

Subscriber Email

Wonder if this is expected behavior or a possible issue.  If i set the FROM email address for subscriber email, then each time an event is created, the FROM address also gets a copy – which is sorta annoying. But, if i set the FROM address to do-not-reply@domain.com (which is an email that doesnt exist), then no subscriber mail gets delivered at all.  Does that sound right? Can you test this on your end? thanks.


BY: bill s - Jan 28,2017 AT 11:12AM - 5 years ago
    • By: infotainerdave Jan 28,2017 AT 10:07PM - Posted 5 years ago - #25759

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Ashish Rai Jan 30,2017 AT 9:39AM - Posted 5 years ago - #26014

      I will alert Ashan of this.

      He will be able to tell you if this is intended behavior.

    • By: bill s Jan 30,2017 AT 9:42AM - Posted 5 years ago - #26015

      Were you able to test this to verify it is occurring for you also?



    • By: Ashan Perera Jan 30,2017 AT 4:07PM - Posted 5 years ago - #26073

      Ok so whats happening here is a new event email is sent as Bcc so the to emails are in Bcc and in order to send a email we need a to email and the from email is used here as the to email.

      I see its an issue so let me add some option to set fake to email that wont interfere. Please allow us some time to implement this as we are little backed up on our logs


    • By: bill s Jan 30,2017 AT 5:39PM - Posted 5 years ago - #26087

      ok I think I understand your explanation although I would’ve thought smtp would just send mail to all recipients then fail for the non-existent address.  I will try to create a temporary email account for FROM mail until you can work this out. thanks.


    • By: Ashan Perera Jan 31,2017 AT 11:59AM - Posted 5 years ago - #26246

      Yea I thought so too, but it seems when there is no to email is present but there are subscirber emails in Bcc it just doesnt go through.

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