Subscription add-on not working propperly
Hello,
I installed the subscriber add-on. But i can’t seem to get or the hang of it (not much documentation) so i might be doing something wrong or the add-on is not working right. When I want to confirm my subscription via mail or direct to manager it doesn’t work.
I can’t access the subscription page, it redirect directly to the home page. Not showing the page at all.
https://www.vrij-leven.nu/subscription/
I can’t seem to find where the problem lies so here i am… anything you could do to shed some light would be awesome.
if you need access let me know…
Regards,
Roy
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Dec 1,2020 AT 3:29PM -
Posted 1 month ago
- #209637
Additional when i want to subscribe via the shortcode button the light-box form is not translated.
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Dec 2,2020 AT 4:02AM -
Posted 4 weeks ago
- #209683
Hello,
Here’s what you should see:
The problem is that your website redirects /subscription to https://www.vrij-leven.nu/ even after I refreshed Permalinks.
Could you try deleting Subscription page (don’t forget to remove it from Trash) and reinstall EventON – Subscriber?
AND/OR Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Additional when i want to subscribe via the shortcode button the light-box form is not translated.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Dec 8,2020 AT 9:08AM -
Posted 3 weeks ago
- #210693
Hello,
I fixed the issue with renaming the “subscription” page to “subscriptions”. And now it works fine except the translation. That is still not working.
Kind regards,
Roy
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Dec 11,2020 AT 4:51PM -
Posted 2 weeks ago
- #211302
Roy I think the subscription slug may have been interferring with another page slug. Let me look into the translations issue.
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Dec 11,2020 AT 5:10PM -
Posted 2 weeks ago
- #211307
Roy found the language issue i am going to release subscriber addon v1.3.6 which will fix this. 🙂
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Dec 12,2020 AT 11:55AM -
Posted 2 weeks ago
- #211346
Hey Ashan,
Thanks for the info! Looking forward to the update!
Kind regards,
Roy
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Dec 13,2020 AT 10:36AM -
Posted 2 weeks ago
- #211377
Hello,
Subscriber add-on 1.3.6 is out: https://docs.myeventon.com/documentations/changelog-subscriber/
Could you try updating it and let us know?
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Dec 13,2020 AT 10:26PM -
Posted 2 weeks ago
- #211429
Hey,
Installed it and work like a charm! Thanks for the great service!
Kind regards,
Roy
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Dec 14,2020 AT 2:58AM -
Posted 2 weeks ago
- #211455
Hi Roy,
I am glad to hear that your issue has been solved. If you have any other questions please do not hesitate to reach out again.
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Dec 1,2020 AT 3:29PM -
Posted 1 month ago
- #209637
