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195234

Ticket #195234 Public [Closed]

Successfull RSVP confirmation page not showing and no email notification for new RSVP

  • When sending an RSVP:

    – The user does get a confirmation via eMail -> OK
    – The RSVP shows up correctly in RSVP attendee List -> OK
    – The author does no longer get a “New RSVP” email -> ERROR
    – The user does not get the green Successfull Confirmation page -> ERROR

    I have this problem on two different WP sites.
    Is there any new switch I have misst during the Corona pause ?

    I reinstalled Event on already.
    Mailsending ist working, RSVP is simply not sending the Mail to the author.

    WordPress: 5.5.1
    Event ON: 2.9.1
    RSVP Events: 2.6.11

    BY: Jan-Hendrik Wassermann - Sep 15,2020 AT 6:51AM - 1 week ago
    • By: Basilis Kanonidis Sep 15,2020 AT 12:07PM - Posted 3 weeks ago - #195282

      Hello Jan,

      Please provide backend details for us to be able to review and work on it

    • By: Artem Sep 16,2020 AT 1:28AM - Posted 3 weeks ago - #195401

      Hello,

      It seems that the problem is in this Fatal Error on your server side:

      Unfortunately, I cannot login to your server using FTP access you sent us. Could you check?

    • By: Artem Sep 16,2020 AT 11:52AM - Posted 3 weeks ago - #195494

      I’ve found this error:

      [16-Sep-2020 18:49:24 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function EVORSP() in /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/templates/notification_email.php:28

      Stack trace:

      #0 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(222): include()

      #1 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(153): evors_email->_get_email_body(Array, ‘notification_em…’)

      #2 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(41): evors_email->get_email_data(Array, ‘notification’)

      #3 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-event_rsvp.php(691): evors_email->send_email(Array, ‘notification’)

      #4 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-ajax.php(300): EVORS_Event->save_new_rsvp(Array)

      #5 /customers/a/7/0/gewerbegemeinschaft. in /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/templates/notification_email.php on line 28

      So I commented line 28 in /wp-content/plugins/eventon-rsvp/templates/notification_email.php since it’t not important for the user.

      Could you check if it helps?

    • By: Jan-Hendrik Wassermann Sep 16,2020 AT 12:21PM - Posted 3 weeks ago - #195506

      Hello Artem my hero:-)

      Great work, many many thanks.

      For the Public:

      He commented line 28 in /wp-content/plugins/eventon-rsvp/templates/notification_email.php since it’t not important for the user.

      Will this change survive further Updates?

      Greetings from  Potsdam, Germany.

       

    • By: Basilis Kanonidis Sep 16,2020 AT 2:10PM - Posted 3 weeks ago - #195546

      Hi Jan!

      Thank you for the great feedback!

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: Laura Jolliffe Sep 27,2020 AT 9:52AM - Posted 1 week ago - #197480

      I am having this same issue – how do I go about fixing it?

      – The user does get a confirmation via eMail -> OK
      – The RSVP shows up correctly in RSVP attendee List -> OK
      – The author does no longer get a “New RSVP” email -> ERROR
      – The user does not get the green Successful Confirmation page -> ERROR

      https://www.rockfordreformedchurch.org/

    • By: Artem Sep 27,2020 AT 11:48AM - Posted 1 week ago - #197492

      Hello Laura Jolliffe,

      Could you go to wp-content/plugins/eventon-rsvp/templates/notification_email.php:28 and comment it?

      You can also create a separate ticket with included login info so we can make this change for you.

    • By: Laura Jolliffe Sep 27,2020 AT 8:55PM - Posted 1 week ago - #197525

      Where do I find wp-content, and what does it mean to comment it? Sorry, beginner here.

    • By: Laura Jolliffe Sep 27,2020 AT 9:02PM - Posted 1 week ago - #197526

      Found notification_email.php, just need to know what to do with it now (comment it)

    • By: Laura Jolliffe Sep 27,2020 AT 9:12PM - Posted 1 week ago - #197527

      Figured it out! Working now! Thanks!

    • By: Artem Sep 28,2020 AT 2:12AM - Posted 1 week ago - #197574

      Laura Jolliffe,

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: Jan-Hendrik Wassermann Sep 28,2020 AT 4:31AM - Posted 1 week ago - #197623

      Hello,

      I am pretty sure, that this workaround will not survive further updates.
      So could you please handle this as a bug and fix it upon the next update?

      I have two websites with this problem and Laura has one too.

      Thanks an greeting, JHWas.

    • By: infotainerdave Sep 28,2020 AT 5:35AM - Posted 1 week ago - #197632

      Yes its on the addon to do list (we have a list of issues that are to be added to the new versions)

    • By: Basilis Kanonidis Sep 29,2020 AT 12:39PM - Posted 1 week ago - #198023

      Hey,

      Do you need anything else from us for this?

    • By: Jan-Hendrik Wassermann Sep 29,2020 AT 2:50PM - Posted 1 week ago - #198031

      No, thank you very much for this quick support.

      Great plugin and great support 🙂

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