Successfull RSVP confirmation page not showing and no email notification for new RSVP

195234

Ticket #195234 Public [Closed]

Successfull RSVP confirmation page not showing and no email notification for new RSVP

When sending an RSVP:

– The user does get a confirmation via eMail -> OK
– The RSVP shows up correctly in RSVP attendee List -> OK
– The author does no longer get a “New RSVP” email -> ERROR
– The user does not get the green Successfull Confirmation page -> ERROR

I have this problem on two different WP sites.
Is there any new switch I have misst during the Corona pause ?

I reinstalled Event on already.
Mailsending ist working, RSVP is simply not sending the Mail to the author.

WordPress: 5.5.1
Event ON: 2.9.1
RSVP Events: 2.6.11

BY: Jan-Hendrik Wassermann - Sep 15,2020 AT 6:51AM - 3 years ago

- By: Basilis Kanonidis Sep 15,2020 AT 12:07PM - Posted 3 years ago - #195282
  Hello Jan,
  
  Please provide backend details for us to be able to review and work on it
- By: Artem Sep 16,2020 AT 1:28AM - Posted 3 years ago - #195401
  Hello,
  
  It seems that the problem is in this Fatal Error on your server side:
  
  Unfortunately, I cannot login to your server using FTP access you sent us. Could you check?
- By: Artem Sep 16,2020 AT 11:52AM - Posted 3 years ago - #195494
  I’ve found this error:
  
  [16-Sep-2020 18:49:24 UTC] PHP Fatal error: Uncaught Error: Call to undefined function EVORSP() in /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/templates/notification_email.php:28
  
  Stack trace:
  
  #0 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(222): include()
  
  #1 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(153): evors_email->_get_email_body(Array, ‘notification_em…’)
  
  #2 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-emailing.php(41): evors_email->get_email_data(Array, ‘notification’)
  
  #3 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-event_rsvp.php(691): evors_email->send_email(Array, ‘notification’)
  
  #4 /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/includes/class-ajax.php(300): EVORS_Event->save_new_rsvp(Array)
  
  #5 /customers/a/7/0/gewerbegemeinschaft. in /customers/a/7/0/gewerbegemeinschaft.org/httpd.www/wp-content/plugins/eventon-rsvp/templates/notification_email.php on line 28
  
  So I commented line 28 in /wp-content/plugins/eventon-rsvp/templates/notification_email.php since it’t not important for the user.
  
  Could you check if it helps?
- By: Jan-Hendrik Wassermann Sep 16,2020 AT 12:21PM - Posted 3 years ago - #195506
  Hello Artem my hero:-)
  
  Great work, many many thanks.
  
  For the Public:
  
  He commented line 28 in /wp-content/plugins/eventon-rsvp/templates/notification_email.php since it’t not important for the user.
  
  Will this change survive further Updates?
  
  Greetings from Potsdam, Germany.
- By: Basilis Kanonidis Sep 16,2020 AT 2:10PM - Posted 3 years ago - #195546
  Hi Jan!
  
  Thank you for the great feedback!
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
- By: Laura Jolliffe Sep 27,2020 AT 9:52AM - Posted 3 years ago - #197480
  I am having this same issue – how do I go about fixing it?
  
  – The user does get a confirmation via eMail -> OK
  – The RSVP shows up correctly in RSVP attendee List -> OK
  – The author does no longer get a “New RSVP” email -> ERROR
  – The user does not get the green Successful Confirmation page -> ERROR
  
  https://www.rockfordreformedchurch.org/
- By: Artem Sep 27,2020 AT 11:48AM - Posted 3 years ago - #197492
  Hello Laura Jolliffe,
  
  Could you go to wp-content/plugins/eventon-rsvp/templates/notification_email.php:28 and comment it?
  
  You can also create a separate ticket with included login info so we can make this change for you.
- By: Laura Jolliffe Sep 27,2020 AT 8:55PM - Posted 3 years ago - #197525
  Where do I find wp-content, and what does it mean to comment it? Sorry, beginner here.
- By: Laura Jolliffe Sep 27,2020 AT 9:02PM - Posted 3 years ago - #197526
  Found notification_email.php, just need to know what to do with it now (comment it)
- By: Laura Jolliffe Sep 27,2020 AT 9:12PM - Posted 3 years ago - #197527
  Figured it out! Working now! Thanks!
- By: Artem Sep 28,2020 AT 2:12AM - Posted 3 years ago - #197574
  Laura Jolliffe,
  
  We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
- By: Jan-Hendrik Wassermann Sep 28,2020 AT 4:31AM - Posted 3 years ago - #197623
  Hello,
  
  I am pretty sure, that this workaround will not survive further updates.
  So could you please handle this as a bug and fix it upon the next update?
  
  I have two websites with this problem and Laura has one too.
  
  Thanks an greeting, JHWas.
- By: infotainerdave Sep 28,2020 AT 5:35AM - Posted 3 years ago - #197632
  Yes its on the addon to do list (we have a list of issues that are to be added to the new versions)
- By: Basilis Kanonidis Sep 29,2020 AT 12:39PM - Posted 3 years ago - #198023
  Hey,
  
  Do you need anything else from us for this?
- By: Jan-Hendrik Wassermann Sep 29,2020 AT 2:50PM - Posted 3 years ago - #198031
  No, thank you very much for this quick support.
  
  Great plugin and great support 🙂

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