Suppota issue: I cannot add an image to a new ticket – EventON Help Desk

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22695

Ticket #22695 Public

Suppota issue: I cannot add an image to a new ticket

Only in the reply to a ticket I am able to add an image. This is not possible when I submit a new ticket.

BY: bart2801 - Jan 8,2017 AT 3:41AM - 5 years ago

- By: Ashish Rai Jan 8,2017 AT 4:16AM - Posted 5 years ago - #22704
  Ok.
  
  Thank you for letting us know.
  
  I will alert our admin of this.
- By: Ashan Perera Jan 9,2017 AT 1:53PM - Posted 5 years ago - #22872
  Thanks for letting us know Bart! We will get that implemented 🙂
  
  There are lot of other useful things we are hoping to add to suppota. Suppota is our own software thats very primitive.
- By: bart2801 Jan 20,2017 AT 12:36AM - Posted 5 years ago - #24392
  Thanks. I have set the ticket back to “Not Resolved” because the problem is not yet fixed.
- By: infotainerdave Jan 20,2017 AT 1:58AM - Posted 5 years ago - #24399
  you can upload photos to your site and send the URL if it is very important
- By: bart2801 Jan 20,2017 AT 3:08AM - Posted 5 years ago - #24403
  The issue is not important because I can add an image to the second post within a ticket. Only the first post has no option to add an image.
  
  The ticket should only be set to resolved if it is resolved, not when the fix is going to be implemented.

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