Ticket #256484 Public

Sync Events does not synchronize properly

Sync events with Google calendar does not work anymore. Not all events are being synchronized, a delete of an event in a calendar is not reflected on the WebSite anymore.
I find error message in the LOG file. Please see attached LOG.

BY: Jean-Jacques Rieff - Oct 22,2021 AT 6:50AM - 3 months ago
    • By: Jean-Jacques Rieff Oct 22,2021 AT 6:50AM - Posted 3 months ago - #256487
    • By: Artem Oct 22,2021 AT 7:00AM - Posted 3 months ago - #256492


      I am sorry, the access information you have provided did not work for us:

      Erreur : ce mot de passe ne correspond pas à l’identifiant *******.

      Please check them and post the correct login information as a private message, thank you!

    • By: Artem Oct 22,2021 AT 12:11PM - Posted 3 months ago - #256537

      Could you try Import Method: Manual Import https://harmonie-eilereng.com/cms/wp-admin/admin.php?page=evosy&tab=evosy_1#evosy_gg?

      Also try enabling Disable existing event name check.

    • By: Jean-Jacques Rieff Oct 25,2021 AT 11:46PM - Posted 3 months ago - #256842

      Dear Artem,

      Your Sync Tool is very tricky. I did two things:

      • Delete already synced events –> this had as a consequence that all my Events in THE PAST were deleted as well.  Why is this not being possible only for EVENTS in the FUTURE.   Example:  I had manual Events created on the Website, with your functionality those are ALL deleted. This is extremely dangerous. However if the feature is not activated, eventually deleted events on Google in the Future are not synchronized, i.e. deleted. CAN YOU PLEASE DELIVER A FIX FOR THIS?
      • Disabling existing event name check. This works but here as well it is very dangerous because a sync then overwrites already synced events with the one from the calendar and erases eventual additional features of the event like Ticketing or Seat reservation ! How can I avoid this??

      I actually have a lot of work with this tool, so important for us!

    • By: Artem Oct 27,2021 AT 4:40AM - Posted 3 months ago - #257109

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

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