Ticket #22221 Public

Sync Events doesn't fetch google calendar event name and event description

Hi guys,

I tried fetching the google calendar events that I have but when I checked on the events page, the event name and description are missing. Help 🙁


BY: chykalophia - Jan 3,2017 AT 3:14PM - 5 years ago
    • By: Ashish Rai Jan 4,2017 AT 7:10AM - Posted 5 years ago - #22289


      Unfortunately, we cannot provide support for issues caused by other plugins.

      I will advise you to contact the developer of the other plugin and ask them to look into it instead.

    • By: chykalophia Jan 4,2017 AT 9:28AM - Posted 5 years ago - #22310

      Hi Ashish,

      The Sync Events addon plugin is the addon from EventOn not other plugins.

    • By: Ashish Rai Jan 5,2017 AT 12:49AM - Posted 5 years ago - #22389

      I am unable to find the admin login page?

      Have you hidden it?

      Give us exact url of the page from where we can log in to test

    • By: Ashish Rai Jan 8,2017 AT 6:37AM - Posted 5 years ago - #22716

      Please check our video below and make sure you have followed the steps exactly:


      I have added a new into te settings panel, and as you can see, it syncs normally

    • By: chykalophia Jan 9,2017 AT 8:41PM - Posted 5 years ago - #22937

      Hi Ashish,

      Yes I followed exactly the same tutorial and I know it syncs normally, but my problem is that it doesn’t fetch the Event Title nor the Event Description. I’ve included the attachment of the latest fetch events I just did.

    • By: Ashish Rai Jan 10,2017 AT 6:18AM - Posted 5 years ago - #22998

      I can no longer access the backend.

    • By: Ashish Rai Jan 11,2017 AT 11:18AM - Posted 5 years ago - #23160

      Have you modify the plugin in any way?

      Give us ftp credentials too.

    • By: Ashan Perera Jan 12,2017 AT 2:53PM - Posted 5 years ago - #23323

      Hey there so I ran the same sync in my local website and its missing that information as well when I use your google calendar access information

      the fetched data object is missing this information


      SO can you confirm that your google calendar events indeed have the details and name for events? Because right now it is not being sent to sync addon.

    • By: chykalophia Jan 12,2017 AT 3:20PM - Posted 5 years ago - #23327

      Confirming that all the events on that specific calendar have names and description. Here are the previews.

    • By: chykalophia Jan 12,2017 AT 3:21PM - Posted 5 years ago - #23329

    • By: chykalophia Jan 17,2017 AT 10:36AM - Posted 5 years ago - #23750

      Any updates on this guys?

    • By: Ashan Perera Jan 18,2017 AT 5:22PM - Posted 5 years ago - #24005

      Sorry this ticket was not assigned to me. Are you able to export the google calendar data as ICS or CSV format and send it to me? I want to see if that file would have event details in it. Because the google fetching is not able to collect that infor.

    • By: Ashan Perera Jan 19,2017 AT 5:21PM - Posted 5 years ago - #24331

      Ok yea i can see the description information in there. I am not sure what is goin gon here to be honest. Lets try this, would you be ok if I send you ICS importer addon where you can use that same file you sent me to import google calendar events into eventon? If so please let me know your order ID for sync addon.

    • By: chykalophia Jan 21,2017 AT 12:10AM - Posted 5 years ago - #24616

      That’s fine with me, I just wanted this to work 🙂

    • By: Ashan Perera Jan 23,2017 AT 10:53AM - Posted 5 years ago - #24804

      I do too but if google is not sedning that information i am not sure what we can do. Might be some google calendar setitng thats restricting that.

      But yea whats your order ID?

    • By: chykalophia Jan 23,2017 AT 3:41PM - Posted 5 years ago - #24859

      Btw, I just tried using my other google calendar and test fetch the events. It shows the same bug, it fetched the events but not the event title nor event description 🙁

    • By: chykalophia Jan 23,2017 AT 3:42PM - Posted 5 years ago - #24860

      I wonder if it has anything to do with having the calendar on Google Apps/G Suite vs. normal Gmail account.

    • By: Ashan Perera Jan 24,2017 AT 9:57AM - Posted 5 years ago - #25099

      OK i have added ICS importer to your myeventon.com account you should be able to download now.


      So if you go into your google calendar you can download the ICS file of all events that you can then import.

    • By: chykalophia Jan 24,2017 AT 2:33PM - Posted 5 years ago - #25170

      That seems to work. Thanks Ashan 🙂

      So question, with using the ICS importer, do I need to import the event every time I have new events on the google calendar?

    • By: Ashan Perera Jan 25,2017 AT 11:16AM - Posted 5 years ago - #25397

      yes you would have to do this everytime there is a new version we are working on a new update to Sync addon where we will add auto updating so hopfully that will fix the manual work 🙂


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