Ticket #34420 Public

Sync not working

I can’t get EventOn to sync with Facebook. Worked just fine until last week or so. Tried again today and still not syncing. Checked my Facebook App and settings. Everything is still good.

BY: kaleomedia - Apr 17,2017 AT 1:21PM - 4 years ago
    • By: Ashish Rai Apr 18,2017 AT 7:01AM - Posted 4 years ago - #34466


      I just tested and it is syncing fine.

      Check the attachment.

    • By: kaleomedia Apr 18,2017 AT 7:10AM - Posted 4 years ago - #34470

      Yes, I get that too. The plugin is not syncing new events. I created an event yesterday. I’ve attached that screenshot. The plugin did not sync it. I see in your attached screenshot it didn’t sync it as well.

    • By: Ashish Rai Apr 19,2017 AT 9:59AM - Posted 4 years ago - #34644

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Ashan Perera Apr 20,2017 AT 11:01AM - Posted 4 years ago - #34792

      Actually we are working on a new version of sycn addon and we are completely rebuilding the addon.

      For the moment I could say really make sure the facebook events and pages are publicly shared with no restrictions.

      Also try fetching using individual event IDs

    • By: kaleomedia Apr 20,2017 AT 11:03AM - Posted 4 years ago - #34794

      So you’re saying, you don’t know what the problem is? How long until the new version? I bought this add on for its ease of use and not having to double up all my work. This is not very reassuring.

    • By: kaleomedia Apr 21,2017 AT 12:59PM - Posted 4 years ago - #34920


    • By: infotainerdave Apr 23,2017 AT 4:59PM - Posted 4 years ago - #35043

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Apr 24,2017 AT 12:09PM - Posted 4 years ago - #35181

      FYI we dont get on the helpdesk during weekends 🙂

      as with facebook events syncing you really have to make sure the events are not restricted in any way in facebook other wise it will not pull through.

      Have you tried using individual facebook event ID for fetching events?

    • By: kaleomedia Apr 24,2017 AT 12:18PM - Posted 4 years ago - #35183

      Nothing has changed from my end. This is a public page so all events are public. I didn’t have any issues up until 2 weeks ago. I’ve been using Sync for months.

      I create multiple events for the artist that I manage. So its not uncommon I need to sync 5+ events at the same time. I haven’t had this issue until 2 weeks ago.

      Yes I did the individual event. That worked. But that seems pointless if I have manual select the events I want to sync when the point of this add-on is to sync everything.

      I’m trying to save myself time as I have to put these events in multiple calendars across the internet. Is there a limit to the number of events that the add-on will sync?

    • By: Ashan Perera Apr 25,2017 AT 9:38AM - Posted 4 years ago - #35289

      Yes i understand my friend. syncing individual event is pain but that is better than nothing. If this worked 2 weeks ago i am guessing the settings in the page might have changes. You really have to check the facebook page settings to make sure there are absolutely NO restrictions.

      And like I said we are working on an update to the sync addon that we are hoping will address any changes in facebook API

    • By: Ashan Perera May 23,2017 AT 10:13AM - Posted 4 years ago - #38205

      would you mind send us new wp-admin access and FTP so we can upload the new beta version of sync addon and see if that fix your issue thanks

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