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23135

Ticket #23135 Public

Synced event times from GoogleCal aren't correct.

  • Hello. I just installed the Sync addon and set everything up to sync from google calendar. For some reason the event times are showing 5 hours later than the google calendar displays. My time zone in settings>general shows a local time that is correct but the UTC was off by 5 so now I have the current time set to UTC-5. The times are still not changing so wondering what to do. Thanks!

    BY: justinmichau - Jan 11,2017 AT 8:58AM - 3 years ago
    • By: Ashish Rai Jan 12,2017 AT 10:01AM - Posted 3 years ago - #23279

      Can we check your googlecal?

    • By: justinmichau Jan 12,2017 AT 12:36PM - Posted 3 years ago - #23289

      Absolutely. What’d you need from me?

    • By: Ashish Rai Jan 13,2017 AT 4:07AM - Posted 3 years ago - #23382

      I think I will need your name and email address

    • By: justinmichau Jan 16,2017 AT 9:03AM - Posted 3 years ago - #23549

      Terri Noble

      northoffice8160@gmail.com

      Please let me know if you need anything else.

    • By: Ashish Rai Jan 17,2017 AT 9:40AM - Posted 3 years ago - #23723

      I have sent you a request for permission to view the calendar

    • By: justinmichau Jan 17,2017 AT 11:30AM - Posted 3 years ago - #23765

      Should be all set!

       

    • By: Ashan Perera Jan 19,2017 AT 2:47PM - Posted 3 years ago - #24287

      Do you know what time zone your google calendar is on? because if that timezone is different from what your website is set at the offset in times can cause this.

    • By: justinmichau Jan 23,2017 AT 9:33AM - Posted 3 years ago - #24787

      My timezone is set to Eastern and my wordpress is set to New York. Not sure what else to try.

       

    • By: justinmichau Jan 23,2017 AT 10:16AM - Posted 3 years ago - #24799

      Ok, I think I’ve figured it out. For some reason the calendar I’m sharing from Google Calender is set to GMT and it’s greyed out. I can’t change it. Trying to figure that out now.

    • By: justinmichau Jan 23,2017 AT 11:37AM - Posted 3 years ago - #24808

      should the items “refresh” when I hit fetch events? I’m trying all kinds of changes and cant get it to move the times at all. How does it refresh?

    • By: Ashan Perera Jan 23,2017 AT 2:02PM - Posted 3 years ago - #24848

      I am glad yu figured out the timezone difference. At the moment unfortunately you can not change the time to offset.

      But what you can do at the moment is after you import click on the time field and that should allow you to edit the time.

      Capture

    • By: justinmichau Jan 23,2017 AT 2:05PM - Posted 3 years ago - #24850

      No, I’m wondering how to “refresh” all those events if I’m making changes in Google Calendar? i have 250. thats a lot to change the date on.

    • By: Ashan Perera Jan 23,2017 AT 2:35PM - Posted 3 years ago - #24855

      I am sorry what do you mean by refresh? refresh already fetched events ?

    • By: justinmichau Jan 23,2017 AT 2:36PM - Posted 3 years ago - #24856

      Yes, otherwise I can’t tell if any of the changes I’m making in google calendar are doing anything.

    • By: Ashan Perera Jan 24,2017 AT 9:48AM - Posted 3 years ago - #25095

      you should be able to select update already fetched events in sync page.

      Capture

    • By: justinmichau Jan 24,2017 AT 10:43AM - Posted 3 years ago - #25126

      I clicked that box. How does it update the items?

    • By: Ashan Perera Jan 24,2017 AT 11:02AM - Posted 3 years ago - #25134

      when you fetch events it records the google event ID and then using that it updates the values next time you run it.

    • By: justinmichau Jan 24,2017 AT 11:25AM - Posted 3 years ago - #25149

      I give up. That’s not working. I click it then go up to hit fetch events and nothing changes. Why isn’t “Adjust Fetched event time according to timezone” affecting anything. Shouldn’t that somehow either clicked or not clicked change things?

    • By: Ashan Perera Jan 25,2017 AT 4:15PM - Posted 3 years ago - #25446

      Would you mind sharing FTP access to your site as we are working on a new update for sync addon and I would like to apply this to your site to get correct information for you as well. thanks

    • By: justinmichau Jan 26,2017 AT 7:34AM - Posted 3 years ago - #25512

      Sure.

      northgatefmc.com

      User – northgatefmc

      pass – Cashmere2013!

    • By: Ashan Perera Jan 30,2017 AT 9:03AM - Posted 3 years ago - #26002

      Justin thanks for that information we are still working on an update sync addon.

    • By: justinmichau Feb 20,2017 AT 1:31PM - Posted 3 years ago - #28746

      Do you have any new info on this for me? Thanks!

    • By: Ashan Perera Feb 21,2017 AT 9:53AM - Posted 3 years ago - #28791

      Justin, sorry we are still working on it.

    • By: justinmichau May 15,2017 AT 12:15PM - Posted 3 years ago - #37335

      Any update on this? Thanks!

    • By: Ashan Perera May 16,2017 AT 8:07AM - Posted 3 years ago - #37450

      We are hoping for May end release Justin. Sorry the release date got pushed back with darn Woocommerce release a disastrous update causing lot of issues for us that needed attention immediately.

      But yea progress of re-worked sync is going great we are going to allow custom time offsets for fetched events 🙂

    • By: justinmichau May 16,2017 AT 11:31AM - Posted 3 years ago - #37513

      YESSSSSSSSSSSS!!!!! Thanks so much!

    • By: Ashan Perera May 17,2017 AT 9:55AM - Posted 3 years ago - #37631

      You are welcome 🙂

    • By: justinmichau May 30,2017 AT 9:02AM - Posted 3 years ago - #38865

      Should this last update have been our fix?

    • By: Ashan Perera May 30,2017 AT 10:11AM - Posted 3 years ago - #38875

      Nope we are finalizing things for sync version 1.0 hoping to release it to public today 🙂

    • By: justinmichau May 30,2017 AT 10:12AM - Posted 3 years ago - #38877

      Awesome! Can you drop me a note when you do!

    • By: Ashan Perera May 30,2017 AT 10:20AM - Posted 3 years ago - #38880

      sure thing i have bookmarked your ticket 🙂

    • By: Ashan Perera May 30,2017 AT 1:44PM - Posted 3 years ago - #38894

      Good news new sync addon version 1.1. is now available for download http://www.myeventon.com/documentation/changelog-sync/

    • By: justinmichau May 31,2017 AT 12:54PM - Posted 3 years ago - #39068

      Perfect! Thanks!

    • By: Ashan Perera May 31,2017 AT 2:19PM - Posted 3 years ago - #39077

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

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