The plugin sometimes does not load on my homepage. I’ve tried everything but I can’t make sure that the events load safely.

261682

The plugin sometimes does not load on my homepage. I've tried everything but I can't make sure that the events load safely.

The plugin sometimes does not load on my homepage. I’ve tried everything but I can’t make sure that the events load safely. Sometimes it works and sometimes it doesn’t.

Every time I upload a new event I clear the cache. But sometimes the event listing on my homepage stays with the preloader bars and the events don’t load.

Please, can you help me to configure the plugin to always work?

Thank you very much.

Best regards!

BY: Edu Lopez - Dec 5,2021 AT 3:12AM - 2 years ago

- By: Kenneth Dec 5,2021 AT 10:22AM - Posted 2 years ago - #261695
  Hello,
  
  Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
- By: Edu Lopez Dec 13,2021 AT 3:01AM - Posted 2 years ago - #262631
  I have tried disabling all plugins but it still loads with problems. It keeps loading sometimes.
  
  Can you please take a look at it?
  
  Thank you very much
  
  Best regards!
  
  Edu
- By: Artem Dec 13,2021 AT 3:50AM - Posted 2 years ago - #262648
  Hello,
  
  Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
  
  Usually the issue is with memory limit:
  
  https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/
- By: infotainerdave Dec 14,2021 AT 11:49PM - Posted 2 years ago - #262972
  is there a reason why you have 3 main calendars on the page?
  
  you could use events list to show 3 months which would reduce the load times on the page
- By: Edu Lopez Dec 22,2021 AT 4:18AM - Posted 2 years ago - #263703
  Thank you very much, it was a memory problem. I followed your instructions and it works.
  
  Best regards!
- By: Artem Dec 22,2021 AT 4:49AM - Posted 2 years ago - #263704
  We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON

Ticketing Addon Bundle

Our complete ticket addons suite for less

EventON Ticketing bundle can help your calendar be the best ticket system with its 4 amazing feature-rich addons.

Learn More

Yearly View Addon

All New Yearly View Addon for EventON

Show all your events from an entire year all in one place using yearly view addon for eventON.

Learn More

Virtual Plus Addon

Power-up your virtual events

Extend virtual event features beyond basics with virtual plus.

Get Virtual Plus