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23773

Ticket #23773 Public

Ticket Add-On

Hello,

When you view an event page, you are able to purchase multiple tickets by clicking the ” + ” button:

http://lightworks.wpengine.com/events/basic-facial/

However, I’m not able to purchase multiple tickets when the event is displayed via the shortcode (click on Basic Facial):

http://lightworks.wpengine.com/educational-courses/

Not sure if I’m using the shortcode incorrectly or what?

[add_eventon_list number_of_months=”12″ tiles=”yes” hide_past=”yes” hide_mult_occur=”yes” ]

Also, shouldn’t it limit the quantity based on the amount of tickets left in stock? I entered in 4 tickets, but there is only 2 left in stock and I was able to add it to the cart.

Thank you.

BY: web-prestige - Jan 17,2017 AT 11:57AM - 3 years ago
    • By: infotainerdave Jan 17,2017 AT 6:39PM - Posted 3 years ago - #23820

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: web-prestige Jan 19,2017 AT 7:28AM - Posted 3 years ago - #24172

      Hello, unfortunately our client does not want to give outside access to their website.

      We are trying to set up a test server for you, but we notice that this “error” occurs when you Activate Tile Design with the shortcode.

      When you click on the event and it opens up in the lightbox, you cannot press the ” + ” sign to add tickets. You have to enter it manually.

      Thank you.

       

    • By: Ashish Rai Jan 19,2017 AT 7:42AM - Posted 3 years ago - #24178

      I was able to add multiple tickets.

       

      what is the issue exactly?

    • By: web-prestige Jan 19,2017 AT 7:49AM - Posted 3 years ago - #24180

      If you go here: http://lightworks.wpengine.com/test-event/

      Click on an event and it should open it in the lightbox.

      Click on the ” + ” button to add more tickets and you will see that it does not add tickets.

      This works ok: http://lightworks.wpengine.com/educational-courses/

    • By: Ashish Rai Jan 19,2017 AT 7:54AM - Posted 3 years ago - #24184

      Change the theme to default WP theme, disable all other plugins and check once.

      If the issue remains, give us username/password for the backend.

    • By: infotainerdave Jan 19,2017 AT 8:01AM - Posted 3 years ago - #24186

      to be honest- its going to be a guessing game without getting in there and diagnosing

       

      Me: My car wont start

      Mechanic: Well lets pop the hood and see whats going on

      Me: Actually no I am sorry you can’t look under the hood

      Mechanic: OK I have 10 other cars to fix so I’ll get around to yours once they are done

       

      Mate we are not interested is stealing data or adding code to your website (we have all heard horror stories and I once woke up to find my own website was advertising some italian ski holidays and I sell entertainment) we want to get in there- fix the problem and move onto the next client. this is me https://www.youtube.com/watch?v=KR7cElKyMw4- I am not interested in your clients data

       

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