Ticket closed without any reply? – EventON Help Desk

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359026

Ticket closed without any reply?

Hi, my Ticket #358854 has been closed without any reply, why?

BY: Michael Webster - Jul 8,2024 AT 6:01AM - 11 months ago

- Kenneth Jul 8,2024 AT 7:42AM - Posted 11 months ago - #359028
  Hi Michael,
  
  Thank you for reaching out to us. I apologize for any confusion regarding your ticket #358854.
  
  This ticket was closed because it was identified as a duplicate of another ticket (#358853) you had created. A reply has been provided in the original ticket.
- Michael Webster Jul 8,2024 AT 11:14AM - Posted 11 months ago - #359040
  Ok – My mistake – any chance of an idea as to when can I expect an answer please, as the purchase of additional EventOn software going forward relies on its compatibility with DIVI – I use DIVI for all of my www work.
- Kenneth Jul 8,2024 AT 12:42PM - Posted 11 months ago - #359043
  Hi Michael,
  
  We have escalated the issue to Ashan, he will get back to you ASAP!
  
  You can follow the conversation on this ticket #358853

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