I should mention I’m using your main plugin, plus the ticket add-on.

Thanks,
Dawn

Have the same issue.

If there are only 2 tickets left in stock, the user should not be able to add more than 2 tickets to the cart.

Thank you. A quick response would be greatly appreciated. This site is live and registrations are coming in. We really need these things fixed soon.

Thanks,
Dawn

Thank you for trying, but the ability to override the maximum tickets is not fixed. See video where max tickets should be 3 but 20 can be manually entered: http://screencast-o-matic.com/watch/cbV0DVQKJT

Thanks,
Dawn

Plus that message is the same even when I only enter 1 registration and the max is not exceeded.

Thank you! You have fixed the ability to enter a number too high for the number of tickets available. I still can’t get the amount of tickets available to appear on the live site though. And on the test event where we have it set to 3 tickets, I just bought 2 tickets and there is no message saying there are 2 tickets left on the live site. Please see video explanation:

http://screencast-o-matic.com/watch/cbVZ2TQ7dv

Thanks!
Dawn

Thank you. Can you quickly tell me – how does an order go from pending to complete? Is that via Woo?

Because when I mark as “Complete” in Woo and clear my cache, the Event Ticket Order Data now says 2 tickets not checked instead of pending, however the tickets max is still now showing on the live site… see attached. In other words, there should now only be one remaining ticket yet there are still 3 and no warning is shown.

Is there another step to getting this to show??

But it is still not working or I am missing something. Like I said:  when I mark as “Complete” in Woo and clear my cache, the Event Ticket Order Data now says 2 tickets not checked instead of pending, however the tickets max is still now showing on the live site… see attached.

Please see this video demonstration of how the ticket management is not working (remember I am using ticket addon). The remaining tickets available ONLY show when that number matches the total tickets available number and the sold tickets are not deducted. It’s not working. Hopefully it’s a setting I can fix. This is a live site and I’m starting to panic that class registrations will be messed up.

http://screencast-o-matic.com/watch/cbVZFPQs1O

Thanks!
Dawn

I thought I was using your “low stock” feature. Please tell me exactly which settings to turn on in Woo to make YOUR ticket management feature work please. Or send a screen shot.

I just tried to only check “Enable Stock Management” in Woo and that did not help.

Thank you,

Dawn

I don’t understand your reply and I tested the site and nothing has changed. Can you please use more words to explain how you think this is fixed? I really need this cleared up today and I feel like I’m trying to solve a puzzle with every short answer you send.

Thank you,
Dawn

This video shows the problem still today on a live event:
http://screencast-o-matic.com/watch/cbVq2lQH4Z

This video shows the product settings for that same live event:
http://screencast-o-matic.com/watch/cbVTo1QMcs

Thank you,
Dawn

Urgh, I’m such a dope! I sent you the wrong video and now this will be delayed even more. Please watch this: http://screencast-o-matic.com/watch/cbVToeQMc5

This video shows the Woo product settings for that same live event (Beginning Crochet: Dishcloth – #11):
http://screencast-o-matic.com/watch/cbVTo1QMcs

Thank you,

Dawn

I understand you are busy and I’m frustrated too. Something is not right. I’m begging you for help. Please note that even if I turn off the feature to show the amount of tickets left, I still have the problem of a real live class only having a capacity of 8 tickets and currently 6 are sold, yet you can go to that class and it lets a visitor sign up for 8 spots still right now. The sample for this is “Beginning Crochet: Dishcloth – #11 on Feb 5th.

I don’t understand how to fix this. You say it’s fixed, but I don’t see that. I don’t know how else to communicate clearly than to show you in a video. Please help me fix this. Only 2 more spots should be available for sign up to this class – Beginning Crochet: Dishcloth – #11

Once I have an answer that fixes this, I can apply it to all the other classes.

Thank you,

Dawn

Thank you. I had to manually go into the event and change the ticket stock to 2 remaining tickets so people can register. Do I have to manually change the ticket stock on each existing event?

Simple directions like that will help me stop bothering you.

That is correct. When I didn’t hear back from you for several days I removed your user. Like I mentioned in my last response, when I manually went into each even and changed the ticket stock to the current number it seems to work. Apparently since the Woo ticket management option was turned on AFTER all the events were entered, a manual update was needed. That seems like it would have been a simple explanation, but I learned it on my own.

Take care,
Dawn