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24169

Ticket #24169 Public [Closed]

Ticket Management not working (ticket stock & max sign up)

Hi there, our site is live now and there is an urgent problem with ticket management that I’m hoping can be fixed easily. Hopefully it’s just a setting or process I need to do different. Please see this video explanation: http://screencast-o-matic.com/watch/cbVq2lQH4Z

Issue summary:

  1. visitor that registered for event is counted as “not checked” under Event Ticket Order Data. How do I fix that so they are counted?
  2. Probably due to #1 above, event card doesn’t show remaining tickets available
  3. site visitor can override max tickets available by typing in number of tickets

Your quick help is appreciated!

Thank you!
Dawn

BY: dawn@newskywebsites.com - Jan 19,2017 AT 7:21AM - 3 years ago
    • By: dawn@newskywebsites.com Jan 19,2017 AT 7:22AM - Posted 3 years ago - #24170

      I should mention I’m using your main plugin, plus the ticket add-on.

      Thanks,
      Dawn

    • By: web-prestige Jan 19,2017 AT 7:24AM - Posted 3 years ago - #24171

      Have the same issue.

      If there are only 2 tickets left in stock, the user should not be able to add more than 2 tickets to the cart.

    • By: infotainerdave Jan 20,2017 AT 2:13AM - Posted 3 years ago - #24400

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: dawn@newskywebsites.com Jan 20,2017 AT 8:04AM - Posted 3 years ago - #24466

      Thank you. A quick response would be greatly appreciated. This site is live and registrations are coming in. We really need these things fixed soon.

      Thanks,
      Dawn

    • By: Ashan Perera Jan 20,2017 AT 4:49PM - Posted 3 years ago - #24534

      Dawn, thanks a lot for the video #1 and #2 are not issues. Not checked means the user have not checked into at the event but they have bought the ticket.

      Your total tickets in stock is how many tickets you have in stock currently. So when you set show remainging when tickets remain is 2 and you have 3 tickets remaining its not going to show the remaining number until the stock is equal to or less than 2.

      The #3 i have fixed on your site and the fix will be released for tickets addon in next version update.

    • By: dawn@newskywebsites.com Jan 23,2017 AT 9:03AM - Posted 3 years ago - #24777

      Thank you for trying, but the ability to override the maximum tickets is not fixed. See video where max tickets should be 3 but 20 can be manually entered: http://screencast-o-matic.com/watch/cbV0DVQKJT

      Thanks,
      Dawn

    • By: dawn@newskywebsites.com Jan 23,2017 AT 9:04AM - Posted 3 years ago - #24778

      Plus that message is the same even when I only enter 1 registration and the max is not exceeded.

    • By: Ashan Perera Jan 23,2017 AT 1:42PM - Posted 3 years ago - #24842

      Ok I see that I dont think the fix I applied was not applied correctly

      Please send us FTP access to your site as a private message, so we can resolve your issue!

    • By: Ashan Perera Jan 23,2017 AT 2:27PM - Posted 3 years ago - #24853

      Ok try now it was your cahce that was the problem and was not loading the new file with my fix.

    • By: dawn@newskywebsites.com Jan 24,2017 AT 7:26AM - Posted 3 years ago - #25037

      Thank you! You have fixed the ability to enter a number too high for the number of tickets available. I still can’t get the amount of tickets available to appear on the live site though. And on the test event where we have it set to 3 tickets, I just bought 2 tickets and there is no message saying there are 2 tickets left on the live site. Please see video explanation:

      http://screencast-o-matic.com/watch/cbVZ2TQ7dv

      Thanks!
      Dawn

    • By: Ashan Perera Jan 24,2017 AT 10:55AM - Posted 3 years ago - #25130

      Capture

      Dawn, You must read the tooltip on the explanation of what show remaining count at does. The total tickets in stock must be less than this number for it to show. Not greater. And pending tickets does not count towards tickets in stock. Tickets in stock will be reduced if there is completed order. (not pending)

       

    • By: dawn@newskywebsites.com Jan 24,2017 AT 10:59AM - Posted 3 years ago - #25132

      Thank you. Can you quickly tell me – how does an order go from pending to complete? Is that via Woo?

    • By: dawn@newskywebsites.com Jan 24,2017 AT 11:07AM - Posted 3 years ago - #25135

      Because when I mark as “Complete” in Woo and clear my cache, the Event Ticket Order Data now says 2 tickets not checked instead of pending, however the tickets max is still now showing on the live site… see attached. In other words, there should now only be one remaining ticket yet there are still 3 and no warning is shown.

      Is there another step to getting this to show??

    • By: Ashan Perera Jan 24,2017 AT 11:18AM - Posted 3 years ago - #25141

      yes that is via woocommerce. 🙂

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: dawn@newskywebsites.com Jan 24,2017 AT 11:25AM - Posted 3 years ago - #25150

      But it is still not working or I am missing something. Like I said:  when I mark as “Complete” in Woo and clear my cache, the Event Ticket Order Data now says 2 tickets not checked instead of pending, however the tickets max is still now showing on the live site… see attached.

    • By: dawn@newskywebsites.com Jan 24,2017 AT 11:58AM - Posted 3 years ago - #25159

      Please see this video demonstration of how the ticket management is not working (remember I am using ticket addon). The remaining tickets available ONLY show when that number matches the total tickets available number and the sold tickets are not deducted. It’s not working. Hopefully it’s a setting I can fix. This is a live site and I’m starting to panic that class registrations will be messed up.

      http://screencast-o-matic.com/watch/cbVZFPQs1O

      Thanks!
      Dawn

    • By: Ashan Perera Jan 24,2017 AT 1:26PM - Posted 3 years ago - #25163

      I see whats happening you need to enable stock management in woocommerce settings

      https://benfranklincraftswi.com/wp-admin/admin.php?page=wc-settings&tab=products&section=inventory

    • By: dawn@newskywebsites.com Jan 24,2017 AT 1:40PM - Posted 3 years ago - #25168

      I thought I was using your “low stock” feature. Please tell me exactly which settings to turn on in Woo to make YOUR ticket management feature work please. Or send a screen shot.

      I just tried to only check “Enable Stock Management” in Woo and that did not help.

      Thank you,

      Dawn

    • By: Ashan Perera Jan 24,2017 AT 4:55PM - Posted 3 years ago - #25195

      Capture

      should work from now on

    • By: dawn@newskywebsites.com Jan 25,2017 AT 7:48AM - Posted 3 years ago - #25343

      I don’t understand your reply and I tested the site and nothing has changed. Can you please use more words to explain how you think this is fixed? I really need this cleared up today and I feel like I’m trying to solve a puzzle with every short answer you send.

      Thank you,
      Dawn

    • By: dawn@newskywebsites.com Jan 25,2017 AT 8:10AM - Posted 3 years ago - #25345

      This video shows the problem still today on a live event:
      http://screencast-o-matic.com/watch/cbVq2lQH4Z

      This video shows the product settings for that same live event:
      http://screencast-o-matic.com/watch/cbVTo1QMcs

      Thank you,
      Dawn

    • By: Ashan Perera Jan 25,2017 AT 1:08PM - Posted 3 years ago - #25415

      Danw, previously you didnt have stock management on so when new tickets were ordered stock count was not going down I have enable this in WC settings and from now when you add new tickets the total ticket stock should go down.

      Which will resolve your doubt about remaining tickets not showing at certain number.

      Does that make sense?

      Capture

      Your videos are old videos where the issue was there before it has been resolved now. Please give it a try as I have and I can see the stock goes down and remaining count shows now.

    • By: dawn@newskywebsites.com Jan 25,2017 AT 2:53PM - Posted 3 years ago - #25426

      Urgh, I’m such a dope! I sent you the wrong video and now this will be delayed even more. Please watch this: http://screencast-o-matic.com/watch/cbVToeQMc5

    • By: dawn@newskywebsites.com Jan 25,2017 AT 2:55PM - Posted 3 years ago - #25427

      This video shows the Woo product settings for that same live event (Beginning Crochet: Dishcloth – #11):
      http://screencast-o-matic.com/watch/cbVTo1QMcs

       

      Thank you,

      Dawn

    • By: Ashan Perera Jan 25,2017 AT 4:14PM - Posted 3 years ago - #25445

      Dawn I dont want to be rude to you but please i have mentioned to you numerous times

      Total Tickets in Stock < show remaining count at —- in order for the count to show.

      Listen this issue has been resolved you must take some time to grasp the concept here and how it works as I dont have a lot of bandwidth to spend on a single ticket that has been resolved as we are experiencing heavy ticket volume these days.

    • By: dawn@newskywebsites.com Jan 25,2017 AT 7:20PM - Posted 3 years ago - #25467

      I understand you are busy and I’m frustrated too. Something is not right. I’m begging you for help. Please note that even if I turn off the feature to show the amount of tickets left, I still have the problem of a real live class only having a capacity of 8 tickets and currently 6 are sold, yet you can go to that class and it lets a visitor sign up for 8 spots still right now. The sample for this is “Beginning Crochet: Dishcloth – #11 on Feb 5th.

      I don’t understand how to fix this. You say it’s fixed, but I don’t see that. I don’t know how else to communicate clearly than to show you in a video. Please help me fix this. Only 2 more spots should be available for sign up to this class – Beginning Crochet: Dishcloth – #11

      Once I have an answer that fixes this, I can apply it to all the other classes.

      Thank you,

      Dawn

    • By: Ashan Perera Jan 26,2017 AT 9:23AM - Posted 3 years ago - #25521

      Capture

      Ashish will be able to take it from here and answer any more questions you have.

    • By: dawn@newskywebsites.com Jan 26,2017 AT 9:29AM - Posted 3 years ago - #25523

      Thank you. I had to manually go into the event and change the ticket stock to 2 remaining tickets so people can register. Do I have to manually change the ticket stock on each existing event?

      Simple directions like that will help me stop bothering you.

    • By: Ashish Rai Jan 31,2017 AT 12:28AM - Posted 3 years ago - #26114

      Hi,

      I cannot log in to the dashboard with the username/password provided.

      Please check once

    • By: dawn@newskywebsites.com Jan 31,2017 AT 7:04AM - Posted 3 years ago - #26191

      That is correct. When I didn’t hear back from you for several days I removed your user. Like I mentioned in my last response, when I manually went into each even and changed the ticket stock to the current number it seems to work. Apparently since the Woo ticket management option was turned on AFTER all the events were entered, a manual update was needed. That seems like it would have been a simple explanation, but I learned it on my own.

      Take care,
      Dawn

    • By: Ashish Rai Feb 1,2017 AT 10:48PM - Posted 3 years ago - #26481

      ok. That’s great. Glad it was sorted.

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