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32668

Ticket #32668 Public

Tickets addon - Sales Tax problem

Hello,

We have installed and configured the Tickets Add-on and we love it!

We are testing throughout the whole process, we only have a problem with the taxes…

For your info, we are only using the Paypal Gateway.

And the problem is : the taxes are added twice (once in the woocommerce cart + once again in paypal).

It seems like paypal is only receiving the total amount and then adds the taxes (instead of receiving the info about the taxes)…

I checked everywhere but I cannot find the solution in the documentation or help guides (from Eventon, Woocommerce or Paypal…)
Could you help me with this?

Thanks!

BY: normandm - Mar 29,2017 AT 12:51PM - 4 years ago
    • By: normandm Mar 29,2017 AT 1:34PM - Posted 4 years ago - #32675

      Found out the solution!

      There was a regulation in paypal settings asking to add taxes to all payments received!

      Just unchecked and everything is now ok!

      Sorry for taking your time, but tought it could help to write down the solution 😉

    • By: infotainerdave Mar 29,2017 AT 6:40PM - Posted 4 years ago - #32702

      Thank you very much for the solution- Yes people do search the forum so this does help thank you

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

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