Tickets are not appearing on my website
I have downgraded the version of EventOn
Now the tickets are not appearing- showing that tickets are not available for sale and that is incorrect.
How so i solve that?
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Mar 29,2024 AT 3:47AM -
Posted 1 year ago
- #347434
Hello,
Could you go to EventON > EventCard > Designer > make sure that Event Ticket Box is added?
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
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Mar 29,2024 AT 3:53AM -
Posted 1 year ago
- #347438
Yes the event ticket box is added
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Mar 29,2024 AT 5:45AM -
Posted 1 year ago
- #347472
Hello – any update?
I see that you are logged in to the site.
My event this evening is not showing tickets and its a real issue.
Please help
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Mar 29,2024 AT 12:37PM -
Posted 1 year ago
- #347582
Could you try updating Tickets add-on?
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
I did some tests and not sure what the issue is at the moment, so please try updating.
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Mar 29,2024 AT 7:27PM -
Posted 1 year ago
- #347647
This is the second time this has occurred and i think its because when the update happens- there is some incompatibility issues.
As of now I have disabled auto updates.
I will follow you on twitter
However -do let me know if these versions will work without me updating.
Event On – Version 4.5.9
EventOn – Event Slider – Version 2.0.6
EventON- Event Tickets – Version 2.1
Event On QR Code – Version 2.0
If i update the addons- will they work with the older version of EventOn- that you asked me to downgrade to?
Yesterday- my event tickets showed “unable to book” – which caused a considerable loss to the event.
and this is the second such instance in three months.Please let me know how we could avoid this in future and have a smooth system
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Mar 29,2024 AT 7:38PM -
Posted 1 year ago
- #347648
On january 19- the timezones were not working- and they are not working again as of March 29
At the time you had asked me to downgrade to version 4.5.4 – after which there were auto updates.
Now i am on version 4.5.9 and its not working- what should i do?
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Mar 29,2024 AT 9:17PM -
Posted 1 year ago
- #347649
Do i need to purchase the Event Ticket add on again? I had an older version and it was working fine until now?
Now only the time zones are off- but i cannot publish any event until that is solved.
thanks
Natasha
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Apr 1,2024 AT 4:56AM -
Posted 1 year ago
- #347812
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Apr 1,2024 AT 8:45PM -
Posted 1 year ago
- #347940
Hello,
Please do respond at the earliest- I am unable to share my latest events as the glitch in the tickets is preventing people from buying.
thanks
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Apr 9,2024 AT 2:18PM -
Posted 1 year ago
- #349674
We are sorry for the delay. Is it working with the latest version of Tickets add-on?
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Apr 10,2024 AT 3:57PM -
Posted 1 year ago
- #349944
Found the issue please use this code change, we will include this in the next version update to tickets, which we are working on now and trying to resolve few issues before we can release it out.
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Mar 29,2024 AT 3:47AM -
Posted 1 year ago
- #347434
