Hi,
We had a situation where someone was able to purchase an event ticket for an event that happened in August 2024. Our EventOn global settings are set up as a default to stop selling event tickets when the event starts. That specific event also had the ticket settings configured to stop selling tickets 960 minutes before the event start. It does look like the single event page did change to not allow anyone to add tickets to their cart from that page, but the WooCommerce product is still active and in stock, which means that technically someone can purchase a ticket after the event has started/ended/etc. Is that EventOn setting supposed to unpublish the WC product too, or will we have to manually unpublish or set the ticket as out of stock for events that have passed?
- Aug 28,2025 AT 10:02AM - 6 months agoHello,
Please go to EventON > Tickets > enable Always redirect individual WC ticket Product page to event page on frontend. Try and let me know.
Ah–yes, I think this solves our problem! Thank you so much for your help, and apologies for overlooking this setting during configuration.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
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