Ticket #30838 Public

Too many mails sent when order event


When i add event to cart and after successfull checkout, I received 79 emails with this same information over about a 5 minute period. Can you please check whats going on.

Event Link – http://ltm.staging.wpengine.com/events/know-your-number-dallas/

Message link – http://nimb.ws/KU5IM1





BY: johnvr - Mar 10,2017 AT 5:33AM - 4 years ago
    • By: infotainerdave Mar 10,2017 AT 8:05AM - Posted 5 years ago - #30843

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: johnvr Mar 14,2017 AT 7:48AM - Posted 5 years ago - #31163

      Sorry to bother you again, i am simply asking you that what happened to my problem, is figured out?

    • By: Ashan Perera Mar 14,2017 AT 12:02PM - Posted 5 years ago - #31218

      I an not even access your wp-admin please send required login information, so we dont have to go back and forth on just accessing the site.

      As for the issue, can you also please send direct link to the order page. Did the order have multiple tickets ? and it seems like you are using an older version of tickets addon if so please do update to latest version.

    • By: johnvr Mar 15,2017 AT 8:50AM - Posted 5 years ago - #31315


      Please find details below-

      /*= Staging .htaccess

      User: ltm

      Password: 5b278ffb

      /*= WP


      Username: ltm

      Password: 12sQPIjFdHD4

    • By: Ashan Perera Mar 15,2017 AT 11:15AM - Posted 5 years ago - #31343

      Thanks for access information but can you also provide the direct link information I asked for? Because i need a way to replicate this issue other wise I cannot fix it.

    • By: Ashan Perera Apr 14,2017 AT 8:29AM - Posted 4 years ago - #34264

      Can you please make sure you are running the latest version of tickets addon ? http://www.myeventon.com/documentation/latest-versions-of-addons/

      We added special code in the most recent version of tickets addon to save variable when tickets and created and email sent so it wont try to resend emails if those values are already saved.

    • By: johnvr Apr 24,2017 AT 8:51AM - Posted 4 years ago - #35159

      Sorry to bother you again, i am simply asking you that what happened to my problem, is figured out?

    • By: Ashan Perera Apr 25,2017 AT 9:33AM - Posted 4 years ago - #35287

      Hello there, sorry for not replyign I can not login to your FTP still is there different login information? and also are you running the latest event tickets addon?

      latest ticket version is 1.5.3

    • By: Ashan Perera Apr 26,2017 AT 9:09AM - Posted 4 years ago - #35359

      yes still not working my friend says cannot establish SFTP connection. let me do some more test on my end and see if I can get a update to tickets addon that can record when a new email is sent

You must login to reply to this ticket


Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON