Trouble installing Eventon Tickets

32616

Trouble installing Eventon Tickets

Hi,

I’ve bought Eventon Tickets. I tried installing it, but it said I didn’t have the Eventon main plugin. So I updated it, but it would only update onto 2.3.1, and I found in some other tickets I needed to update to 2.5.1. So I ended up buying a new license for the main plugin.

However, the new plugin won’t install, because the directory still exists. Probably because of the old plugin…

Two questions:

Was it in deed necessary to buy the main plugin again?
Can I uninstall the old plugin and re-install the new plugin without losing my data?
After I do this, will the ticket addon finally work?

BY: Joram Peeters - Mar 29,2017 AT 8:32AM - 3 years ago

- By: Ashish Rai Mar 29,2017 AT 8:35AM - Posted 3 years ago - #32617
  1. It wasn’t necessary. You just need to update it.
  2. Yes, the data will not be lost. But do a complete backup, just in case it is needed.
  3. Yes, it should work. If it does not, ,let us know. We will check it for you

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON

Save on multiple EventOn addons

Checkout our essentials addon bundle for eventON that comes with 7 of our most popular addons for discounted price!

Learn More