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32616

Ticket #32616 Public

Trouble installing Eventon Tickets

  • Hi,

    I’ve bought Eventon Tickets. I tried installing it, but it said I didn’t have the Eventon main plugin. So I updated it, but it would only update onto 2.3.1, and I found in some other tickets I needed to update to 2.5.1. So I ended up buying a new license for the main plugin.

    However, the new plugin won’t install, because the directory still exists. Probably because of the old plugin…

    Two questions:

    • Was it in deed necessary to buy the main plugin again?
    • Can I uninstall the old plugin and re-install the new plugin without losing my data?
    • After I do this, will the ticket addon finally work?
    BY: Joram Peeters - Mar 29,2017 AT 8:32AM - 3 years ago
    • By: Ashish Rai Mar 29,2017 AT 8:35AM - Posted 3 years ago - #32617
      1. It wasn’t necessary. You just need to update it.
      2. Yes, the data will not be lost. But do a complete backup, just in case it is needed.
      3. Yes, it should work. If it does not, ,let us know. We will check it for you
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