Hello,

I am sorry you are not happy with the service provided but I think there are few misunderstandings that I should clear from my part.

As per policy, clients who request customization work are required to let us know if there is something not working with the custom work within 5 days.

You said it wasn’t working.  We fixed it yesterday and delivered to you and let you know about the support policy thinking you’d not be aware of it. Unlike support for other addons here for which you get continuous assistance, customization is a one-time job. I wasn’t blaming you for not informing earlier. I was just telling you about the support policy.

Regarding work detail, we agreed on a sum based on your original description. I sent you the quote for your initial job description. The system informed me that you had made the payment after which I started the work without being aware that you had added more work request after the agreement had already been made. I only saw your additional work request when I opened the ticket to inform you about the completion of the work, after which I informed you that any additional work request beyond the initial agreement would cost extra. This is a normal way of doing work. If I had seen the additional request before, I would have informed you earlier.

Hi,

We start work immediately once the payment is made by client. That is how we have been working here since the beginning.

Any additional work requested once an agreement is made will be subject to extra cost.

I am sorry if you feel the work is not as per your expectation.

I will be happy to provide you with the refund.

Thank You