Ticket #248452 Public

Unsubscribe Doesn't Work

When email subscribers use the Unsunscribe link and enter the email address to remove they are presented with an error that the email address does not exist.

BY: Joe Coppola - Aug 13,2021 AT 9:41AM - 4 months ago
    • By: Artem Aug 13,2021 AT 12:35PM - Posted 5 months ago - #248490


      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Basilis Kanonidis Aug 13,2021 AT 12:39PM - Posted 5 months ago - #248501

      Hey Joe,

      Can you please show us the URL they receive?

    • By: Joe Coppola Aug 27,2021 AT 3:49PM - Posted 5 months ago - #250062

      This is still broken.


      The URL they use for unsubcribe is:http://www.culpepercycling.com/subscription/?action=unsubscribe


      but  it fails.

    • By: Basilis Kanonidis Aug 29,2021 AT 12:39PM - Posted 5 months ago - #250144

      Hey Joe,

      I just tried the full web site and everything is working as should

    • By: Joe Coppola Aug 29,2021 AT 1:37PM - Posted 5 months ago - #250146

      How can you say that? The unsubscribe does not work. See attached.

    • By: infotainerdave Aug 29,2021 AT 4:43PM - Posted 5 months ago - #250175

      if you put the full name and not the email address then it works

      try adding 

      Carolyn Southey

      instead of the email address

      the issue is on your home page thats a gravity form and not our subscription form
      if you use this to subscribe http://www.culpepercycling.com/eventon-subscriber-test/

      then unsubscribing works as normal

      heres a long winded test
      (sorry this goes on and on)

    • By: infotainerdave Aug 29,2021 AT 4:51PM - Posted 5 months ago - #250179

      or when the joseph email was added via the eventon subscriber form- did you since make changes to that eventon form like having event types appear on the form

    • By: Joe Coppola Sep 1,2021 AT 6:37AM - Posted 4 months ago - #250710

      These emails were not added by the form. I had your developer Basilis import these subscribers.

      and I do not use your form for now because there were issues in unsubscribe. Once this is fixed I will use your form.

      but for not we need to get unsubscribe working for these users which were imported by Basilis

    • By: Joe Coppola Sep 2,2021 AT 10:39AM - Posted 4 months ago - #250851

      Hello, please address this issue

    • By: Basilis Kanonidis Sep 4,2021 AT 7:15AM - Posted 4 months ago - #250975

      Hey Joe,

      Not sure what u want me to address here.

      The import can’t help you with this, because they where custom importe

    • By: Joe Coppola Sep 4,2021 AT 10:36AM - Posted 4 months ago - #250977

      The import was done improperly.  You need to fix this.  I hired you to import subscribers.  If subscribers cannot use the unsubscribe form then there is an issue with your import.  Please fix this so people can unsubscribe.

    • By: Basilis Kanonidis Sep 5,2021 AT 11:11AM - Posted 4 months ago - #251018

      I have import the subscribers like u asked, with all the functionality

    • By: Basilis Kanonidis Sep 5,2021 AT 11:14AM - Posted 4 months ago - #251020

      Now the unsubscribe, is not possible, those are custom imported, same happens to Mailchimp for example, u can’t ubsuscrie like that

    • By: Joe Coppola Sep 10,2021 AT 7:53AM - Posted 4 months ago - #251450

      I paid you for an import of subcribers.  They should work just like as if someone signed up.  Both MailChimp and Campaign Monitor allow this and also works for unsubscribe.

      Once again this shows how poor your work product is.  I will be sure to tell everyone not to use you for custom development.

    • By: Basilis Kanonidis Sep 13,2021 AT 1:13PM - Posted 4 months ago - #251649

      Hey Joe,

      Your requirement was to import subscribers I have imported them and emails are been send to them.

      Anything else is extra work.

You must login to reply to this ticket


Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON