When email subscribers use the Unsunscribe link and enter the email address to remove they are presented with an error that the email address does not exist.Aug 13,2021 AT 9:41AM - 4 months ago -
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Can you please show us the URL they receive?
This is still broken.
The URL they use for unsubcribe is:http://www.culpepercycling.com/subscription/?action=unsubscribe
but it fails.
I just tried the full web site and everything is working as should
How can you say that? The unsubscribe does not work. See attached.
if you put the full name and not the email address then it works
instead of the email address
the issue is on your home page thats a gravity form and not our subscription form
if you use this to subscribe http://www.culpepercycling.com/eventon-subscriber-test/
then unsubscribing works as normal
heres a long winded test
(sorry this goes on and on)
or when the joseph email was added via the eventon subscriber form- did you since make changes to that eventon form like having event types appear on the form
These emails were not added by the form. I had your developer Basilis import these subscribers.
and I do not use your form for now because there were issues in unsubscribe. Once this is fixed I will use your form.
but for not we need to get unsubscribe working for these users which were imported by Basilis
Hello, please address this issue
Not sure what u want me to address here.
The import can’t help you with this, because they where custom importe
The import was done improperly. You need to fix this. I hired you to import subscribers. If subscribers cannot use the unsubscribe form then there is an issue with your import. Please fix this so people can unsubscribe.
I have import the subscribers like u asked, with all the functionality
Now the unsubscribe, is not possible, those are custom imported, same happens to Mailchimp for example, u can’t ubsuscrie like that
I paid you for an import of subcribers. They should work just like as if someone signed up. Both MailChimp and Campaign Monitor allow this and also works for unsubscribe.
Once again this shows how poor your work product is. I will be sure to tell everyone not to use you for custom development.
Your requirement was to import subscribers I have imported them and emails are been send to them.
Anything else is extra work.