Update from EventON 4.5.4 to 4.6.6 gives "critical site error"
Finally got the time to update EventON again. I am running version 4.5.4. Updating it via FTP to 4.6.6 resulted in the whole wordpress going down with a critical site error. No clue where to look/how to debug.
Hope you have some pointers.
WordPress version: 6.5.5
PHP version (webhost has not updated yet 🙁 ): 7.2.34
Thanks!
- Jul 3,2024 AT 8:07AM - 3 months ago-
-
Jul 3,2024 AT 8:31AM -
Posted 11 months ago
- #358730
Hello,
If possible please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Did you customize any of EventON’s templates? For example, Single Event Page? -
Jul 3,2024 AT 8:31AM -
Posted 11 months ago
- #358732
Please also send us wp-admin access to your site as a private message for us to further assist your situation.
-
Jul 3,2024 AT 8:56AM -
Posted 11 months ago
- #358738
Hello Artem,
Thanks for your response. I’ll look into the documentation. I’ll try to fix myself first before handing out admin credentials.
I have some CSS customisations on the event list page, e.g. the country flags.
https://www.kagankalender.com/ -
Jul 3,2024 AT 2:51PM -
Posted 11 months ago
- #358789
I have some CSS customisations on the event list page, e.g. the country flags.
Those are fine. So no need to remove them.
Please enable WP_DEBUG and then update EventON, so we can check the error.
-
Jul 4,2024 AT 2:05AM -
Posted 11 months ago
- #358821
OK, thanks! I hope to do that tonight. This is just a hobby site, so not having much time to work on it.
-
Jul 4,2024 AT 4:23AM -
Posted 11 months ago
- #358826
Perfect! Please keep us updated.
-
Feb 21,2025 AT 5:13PM -
Posted 3 months ago
- #379280
Sorry for the long quiet. I have to revisit tis now. Because I face 2 issues.
On the events admin page, the Main Event Details (& Event Colors) won’t show/load anymore. See attached image, how it looks. The 2 grey bars actually are moving gradients
This is however, still on version EventON 4.5.4, since updating EventON results in the critical site error. I still does when updating from 4.5.4 to 4.8.2
WordPress is on 6.7.2 at the moment
PHP version (webhost has still not updated yet): 7.2.34I tried to get the debug log, but no data are logged. (I already fixed a different failing plugin that did result in logs, so I know the debug setting is correct)
I will first do a full site backup tomorrow and then provide you admin credentials.
-
Feb 21,2025 AT 5:48PM -
Posted 3 months ago
- #379282
Sorry for the typos in the previous update. Unfortunately I cannot edit it.
What I noticed:
Main Event Details & Event Colors not showing happens on Windows desktop browsers (Latest Chrome, Brave, Edge, Firefox)
Main Event Details & Event Colors simply work in Brave on Android 15 Pixel 8 mobile phone.
-
Feb 21,2025 AT 6:14PM -
Posted 3 months ago
- #379283
When looking into the browser console, I think following error is the cause for the Main Event Details & Event Colors not to show up:
Mixed Content: The page at ‘https://www.kagankalender.com/wp-admin/post.php?post=3372&action=edit’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Roboto:300italic,700italic,300,700|Railway’. This request has been blocked; the content must be served over HTTPS.
-
Feb 22,2025 AT 7:39AM -
Posted 3 months ago
- #379296
OK, I was right.
Following file (and some other non EventON files) contains a link to http://fonts.googleapis.com/…
/wp-content/plugins/eventON/includes/admin/class-evo-admin.php
I changed it into https://fonts.googleapis.com/… and it started working again.
So back to the original issue, updating to the latest EventON version gives me a critical error. When would be a day/time you can have a look and I provide you with an admin account?
-
Feb 23,2025 AT 4:35PM -
Posted 3 months ago
- #379334
Hello,
Please send us both wp-admin login info as well as FTP access, so we can enable WP_DEBUG.
Your hosting provider doesn’t allow you to upgrade PHP version? I believe that the issue can be fixed with PHP 8+.
-
Feb 24,2025 AT 1:13AM -
Posted 3 months ago
- #379340
No, I have no influence on the php version unfortunately. So if I can’t upgrade, am I correct the issue can’t be fixed? Maybe I’ll better look for a different host then. 🙂
In what timezone are you? I would love to limit the time I handout my credentials to you. And also to limit the downtime of the site.
-
Feb 24,2025 AT 5:00AM -
Posted 3 months ago
- #379363
We just need to figure out the issue itself by enabling WP_DEBUG.
GMT+1 timezone.
-
Feb 25,2025 AT 1:51AM -
Posted 3 months ago
- #379504
I was able to solve it all myself. In the end I could change to php 8 (some deep setting in the host’s control panel), I had to increase the WP memory and had to enable “PHP unsafe functions”. Running on latest EventON version again. I’ll close the ticket.
-
Jul 3,2024 AT 8:31AM -
Posted 11 months ago
- #358730