Upgrade made my website crash – EventON Help Desk

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389348

Upgrade made my website crash

Hi,

I’ve just installed the latest update of your plugin, and unfortunately, it caused my website to crash.

I had to deactivate the plugin to restore functionality. I then tried reinstalling it, but the same issue occurred.

Could you please help me resolve this?

Thank you,

BY: Paolo Cavagnini - Jun 4,2025 AT 8:08AM - 5 days ago

- Artem Jun 4,2025 AT 8:46AM - Posted 5 days ago - #389350
  Hello,
  
  Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
- Paolo Cavagnini Jun 5,2025 AT 1:53AM - Posted 4 days ago - #389414
- Artem Jun 5,2025 AT 5:23AM - Posted 4 days ago - #389456
  I don’t have access to EventON Settings, Plugins, Tools and so on:
  
  Could you allow more access?
  
  As for the error message. There is strange combination between Elementor, Bridge theme and EventON. The message points to each of them.
  
  Please allow us more access so we can continue.

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