URL preview not showing image (whatsapp)

342728

URL preview not showing image (whatsapp)

Sorry to bother once again.

I don’t know if it’s eventon problem or not, but when I grab the link to share (example: https://eventos.flad.pt/events/as-amigas-de-eleanor-podcast-ao-vivo-com-raquel-vaz-pinto-e-pedro-vieira/) it looks good on facebook and twitter but not whatsapp. Do you have any recommendation about this?

BY: Inês Lopes - Mar 1,2024 AT 4:14AM - 1 year ago

- Artem Mar 1,2024 AT 2:27PM - Posted 1 year ago - #342791
  Hello,
  
  Could you send us a screenshot of what it looks like on whatsapp on your side?
- Inês Lopes Mar 3,2024 AT 3:02PM - Posted 1 year ago - #342907
  here it goes.
- Artem Mar 5,2024 AT 4:00AM - Posted 1 year ago - #343135
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- Artem Mar 5,2024 AT 4:02AM - Posted 1 year ago - #343139
  Meanwhile, could you try this event from our test server:
  
  https://dev2.myeventon.com/events/whatsapp-test/
- Inês Lopes Mar 5,2024 AT 7:06AM - Posted 1 year ago - #343155
  nothing also 🙁
- Ashan Perera Mar 5,2024 AT 3:53PM - Posted 1 year ago - #343248
  Sharing your event on imessage looks good. But yea no image in whatsapp.
- Ashan Perera Mar 5,2024 AT 3:54PM - Posted 1 year ago - #343251
  All the necessary meta data is there for these platforms to pull images. Not entirely sure what more we can do about this.
- Inês Lopes Mar 6,2024 AT 6:25AM - Posted 1 year ago - #343334
  yeah. I don’t think there’s much more you or anyone can do 🙁 it’s a shame but thank you anyway.
- Kenneth Mar 6,2024 AT 7:23AM - Posted 1 year ago - #343351
  Hello,
  
  You are welcome, if you have any further questions or concerns please feel free to create a new ticket.
- Ashan Perera Mar 6,2024 AT 4:38PM - Posted 1 year ago - #343420
  Terribly sorry ines. We will keep our eyes open, if we come across some code additions we can do to force these desired results we will include those in the future updates 🙂

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