Ticket #27902 Public

Variable Product Issue


I am having trouble with my event for October showing the variable options?

Ive setup the variations as per your documentation but each time I click on the add to cart, it doesnt go anywhere….

any idea what might be causing this? I’ve tried setting the “Deafult Form Values” in the variations tab but still no joy.

Do you know what might be causing this?

BY: Adam Venn - Feb 14,2017 AT 4:14AM - 5 years ago
    • By: ESHM Feb 14,2017 AT 2:17PM - Posted 5 years ago - #27965

      I’m having the same issues, I believe that the variable add-on is no longer compatible with the latest Woocommerce update.

    • By: VPREATR Feb 14,2017 AT 2:54PM - Posted 5 years ago - #27968

      Do you have the ‘Manage Ticket Stock’ selection set to YES within the ticket edit screen, if so, set it to NO and make sure you have ‘manage stock’ enabled in each variation within the WooCommerce edit product screen.

      This is how my variations are setup and they’re working with the latest EventON Tickets.

      (See included reference images of my live setup)

      Hopefully this helps.

    • By: VPREATR Feb 14,2017 AT 2:56PM - Posted 5 years ago - #27970

    • By: VPREATR Feb 14,2017 AT 2:58PM - Posted 5 years ago - #27972

      Lastly, make certain you test on a newly created test event and not a live event.

    • By: VPREATR Feb 14,2017 AT 3:13PM - Posted 5 years ago - #27973

      FWIW, I don’t have ‘Enable stock management at product level’ checked within the product inventory editor and in-fact, I’m awaiting clarification from Ashan specifically related to an inventory question in another ticket per that exact topic.

    • By: infotainerdave Feb 14,2017 AT 3:59PM - Posted 5 years ago - #27982

      thank you VPREATR

      Yes we have noticed this error popping up on a few sites So Ashan has gone into solution mode and will be working on how to fix


      Sorry for the delay

    • By: Ashan Perera Feb 14,2017 AT 5:40PM - Posted 5 years ago - #28008

      Actually I have identified the issue and we are working on couple of last issues with tickets addon and ironing those out as soon as thats out we will release tickets addon.

      Also VPREATR i will answer your tickets here shortly 🙂

      Cheers Guy!

    • By: Adam Venn Feb 15,2017 AT 12:43AM - Posted 5 years ago - #28050

      Hi Ashan,

      Thank you for the quick reply.

      May you offer an approximate time scale (days/weeks/months) so we may update our own customers? Currently there will be people unable to purchase tickets so it would be great if we can offer a rough ETA.

      Many thanks

    • By: Ashan Perera Feb 15,2017 AT 9:48AM - Posted 5 years ago - #28127

      We are really hoping for before end of this week. 🙂

    • By: Adam Venn Feb 16,2017 AT 12:02AM - Posted 5 years ago - #28246

      Hi Ash,

      I noticed version 1.4 has been released, however  I dont think this has addressed our issue above, is this as expected?

      My demo page for reference; http://www.achieve.co.uk/home-v2/


    • By: Ashan Perera Feb 16,2017 AT 4:32PM - Posted 5 years ago - #28369

      You are correct the update work for all other evetns except when the event is opening as lightbox we will get a fast update with a solution out soon for tickets addon. Also you can check for realtime update via twitter http://www.myeventon.com/documentation/latest-versions-of-addons/


    • By: Adam Venn Feb 17,2017 AT 12:02PM - Posted 5 years ago - #28501

      Hi Ashan,

      I wasnt sure whether to submit this as a feature or bug… but on popup, after selecting the variable product, there is no price confirmation to the customer?

      This can be seen on this page; http://www.achieve.co.uk/home-v2/

      I think when the customer selects a product variation they should be aware of the price before clicking ‘add to cart’.

      I’ve attached an image of a suggested way to do display this….


    • By: Ashan Perera Feb 17,2017 AT 12:07PM - Posted 5 years ago - #28506

      THis is what was fixed in version 1.4.1 so please update to that version and clear cache to load new js files.

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