Ticket #30344 Public

Variation name has a prefix of characters during the checkout/ticket holder name inquiry.

On the checkout page, specifically when asking for ‘Full Name of the Ticket Holder’; the event is displayed (i.e. Event Name: xxxxx) and then the product variation, in my case it should be ‘group:‘, although it is presenting itself as ‘pagroup:

I briefly glanced at includesclass-bothends.php, specifically lines: 87-140 and didn’t see any glaring reasons for the prefix of ‘pa‘ to the variation name; that said, WooCommerce’s is able to display the variation properly, both in view cart and checkout screens.  My first thought or wild guess (if you will) is a possible issue related to the use of ‘str_replace’, although I’m out of my depth, so I could be entirely wrong.

FWIW, it appears the variation display during this checkout phase is a new feature within v1.4/1.4.1, as such a rollback to a prior version wouldn’t provide comparative details.


BY: VPREATR - Mar 6,2017 AT 6:58PM - 4 years ago
    • By: Ashish Rai Mar 8,2017 AT 4:18AM - Posted 5 years ago - #30564

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Mar 8,2017 AT 12:50PM - Posted 5 years ago - #30630

      Yes we have added that code. And your wp-admin login you shared are not correct so there is nothing we can do at the moment.

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: VPREATR Mar 9,2017 AT 2:00PM - Posted 5 years ago - #30775

      Hi Ashan,

      My apologies, it appears that I changed the the password on your vendor login; I’ll update both WP-Admin/FTP and post the details privately, ASAP.


    • By: Ashan Perera Mar 9,2017 AT 5:44PM - Posted 5 years ago - #30801

      sure thing

    • By: VPREATR Mar 26,2017 AT 9:39PM - Posted 4 years ago - #32213

      Hi Ashan,

      I’ve since upgraded to version 1.5 and discovered that the issue has changed from the pagroup to attribute_group; see this new ticket for more specifics: http://helpdesk.ashanjay.com/ticket/additional-ticket-information-attribute_group-ref-eventon-tickets-v1-5/

      Additionally I’ve updated the login information within the aforementioned ticket.

      Take care.



    • By: Ashan Perera Mar 27,2017 AT 9:35AM - Posted 4 years ago - #32283

      Can you please provide screenshot of this further explaining how it appear on your website thanks

    • By: VPREATR Mar 29,2017 AT 1:19AM - Posted 4 years ago - #32562

      Here’s a screen shot of that specific section:


    • By: Ashan Perera Mar 29,2017 AT 10:28AM - Posted 4 years ago - #32640

      ok i see whats goin on would you mind sending the FTP information in here again and I can get that debugged and fixed for you the sooner you send FTP 🙂

    • By: Ashan Perera Mar 30,2017 AT 9:49AM - Posted 4 years ago - #32799


      You are all set my friend! there was a small error in the code that was suppose to fix that from last time 🙂 but all good now.

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