I updated to version 3.0, had issues so rolled back to previous version but am still getting issues.
I can see you’ve created a new version, however this is not showing in plugin update or my account.
Please supply the new version
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
I have updated to 3.0.1 however the event image is still not showing and on safari, google chrome the see more button not working.
The see more button is working on firefox and chrome canary
Please fix the image and see more buttons on safari and google chrome
Thanks
Helen
Please also note that organiser image also not showing on any event cards
https://www.foodsorcery.co.uk/
Thanks
Helen
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
I have updated to 3.0.1 however the event image is still not showing and on safari, google chrome the see more button not working….
Please also note that organiser image also not showing on any event cards
Images Lazy Loading functionality is causing this issue:
Can we disable it somehow for a test?
Hi,
We don’t have a lazy load app, we did have smush but it’s disabled at the moment. I’m happy for you to disable any plugin to see if you can fix the problem.
Keep me up to date on what you have done so I know where the problem is.
Thanks for looking at this for us
Helen
Hi,
Please check now, I have fixed the issue for you
Hi,
I have cleared the cache and history from the site and browser but the issue of no image persists.
Could you let me know if it was a plugin conflict that you identified?
Could you take another look
Thanks
Helen
Could you please try disabling W3 Total Cache plugin?
That had worked, however there is another issue.
Since the update the timezone changed, I have reverted back to GMT, however the event has a message on the top card to say ‘see in my time’ I tried changing the settings in eventON and changed the setting in one of the events – below – however the issue persists
https://www.foodsorcery.co.uk/events/indian-cookery-day-with-farzana-ullah/
Could you take a look at what is going wrong with the timezone
Thanks for your continued help, it is appreciated
Helen
so you don’t want the “see in my time” to appear is that correct?
if so I have added some css to remove it
Thanks,
Are you also able to remove the GMT text showing on the event top
Thank You
Helen
Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):
.eventon_list_event .evcal_desc .evcal_time.evo_tz_time span { display: none !important; }
Hi,
I have followed the instructions above (twice) but the GMT message still shows
Could you advise
Thanks for your help
Helen
Could you try adding the code to wp-admin > Appearance > Customize > Additional CSS instead?
Thats worked – thanks!
You are welcome Helen!
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