Visual editor not working anymore for event pages
When I want to edit an event with the visual editor I get the following error messageS
The template part has been deleted or is not available: footer
Your website does not support the “eventon/classic-template” block
The template part has been deleted or is not available: header
It is only possible to edit the event page with the code editor.
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May 14,2025 AT 8:00AM -
Posted 2 weeks ago
- #387475
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May 14,2025 AT 8:27AM -
Posted 2 weeks ago
- #387485
Hello,
Where can we see the issue? Could you send us a direct link?
Not sure how can I enable the visual editor:
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May 15,2025 AT 5:51AM -
Posted 2 weeks ago
- #387552
Hello,
please find attached the direct link:
https://www.frankfiess.de/wp-admin/post.php?post=23103&action=edit
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May 15,2025 AT 6:00AM -
Posted 2 weeks ago
- #387554
You can open the visual editor here (see screenshot attached)
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May 15,2025 AT 7:37AM -
Posted 2 weeks ago
- #387576
Ah, Visual Editor is usually enable by default. I thought you were referring to a different thing. Page Builder or something.
Still no issues on my side:
How can we see the issue? Could you tell us more?
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May 16,2025 AT 7:12AM -
Posted 2 weeks ago
- #387655
Strange.
I can see the visual editor for a short moment when the page builds up.
Then the error message occurs. See video attached. - May 16,2025 AT 7:12AM - Posted 2 weeks ago - #387656
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May 16,2025 AT 2:05PM -
Posted 2 weeks ago
- #387682
You cannot attach videos, I am afraid. Could you upload it somewhere and then send us a link?
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May 19,2025 AT 4:57AM -
Posted 1 week ago
- #387782
Please find attached the link to the screen video:
https://www.frankfiess.de/wp-content/uploads/2025/05/Bildschirmaufnahme-2025-05-16-um-16.10.40.mov
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May 19,2025 AT 7:52AM -
Posted 1 week ago
- #387803
On my side:
Maybe you have some kind of extension installed in your browser?
Could you try a different browser?
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May 19,2025 AT 7:53AM -
Posted 1 week ago
- #387805
Also do you have the same issue on our demo server:
https://dev.myeventon.com/wp-admin/
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May 21,2025 AT 6:51AM -
Posted 1 week ago
- #388059
Chrome and Firefox developer Edition same issue.
Your Demo Server normal behaviour.
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May 21,2025 AT 12:45PM -
Posted 1 week ago
- #388149
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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May 14,2025 AT 8:00AM -
Posted 2 weeks ago
- #387475
