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399418

We trying to use External Link as an option for Event Click Interaction - not working.

We trying to use External Link as an option for Event Click Interaction - not working.

We choose on Event Click Interaction External link.
But the Event just open on a pop up window whatever we do.

https://usyoga.se/schema-retreat-yoga/ - Choose Yogaretreat Mallorca to test.

What to do?

We tried to empty cache and reset permalinks without any luck.

/Fredrik

BY: Salle32 - Nov 16,2025 AT 1:31AM - 4 days ago
    • Salle32 Nov 16,2025 AT 2:14AM - Posted 4 days ago - #399419

      In fact I found the solution.

      4. Check Shortcode and Calendar Settings

      • In your page/post shortcode (e.g., [add_eventon]), ensure no conflicting options like ux_val=0 (which forces popups). Try adding ux_val=2 to prioritize ”learn more” links, which can fallback to external URLs if no internal link exists.
      • Example shortcode: [add_eventon ux_val=”2” event_type=”your-event-type”].
      • In EventON > Settings > General, confirm Event card interaction isn’t overriding to popups.
    • Salle32 Nov 16,2025 AT 2:21AM - Posted 4 days ago - #399420

      Correct was indeed 4 not 2. But this was the solution.

      For others who have same problem:

      Yes, that’s spot on—the shortcode and calendar settings are often the culprit for external links misbehaving in EventON, especially if `ux_val` is set to a value that defaults to popups (like 0 or 3). Here’s a deeper dive to nail this down, based on the latest EventON docs and common fixes:


      ### Key Shortcode Tweaks for External Links

      – **Avoid Popup-Forcing Values**: Double-check your `[add_eventon]` shortcode for `ux_val=0` (do nothing on click) or `ux_val=3` (lightbox popup), as these override per-event external links. Instead, use:

        – `ux_val=”2”` for ”Learn More” mode: This prioritizes any ”Learn More” URL set in the event editor. If none exists, it falls back to the external link (or the default event page).

        – `ux_val=”4”` for direct ”External Link” mode: This forces clicks to open the external URL immediately, bypassing popups entirely.

      – **Full Example Shortcode**:

        “`

        [add_eventon ux_val=”4” event_type=”your-event-type” cal_id=”1”]

        “`

        – Add `cal_id` if you have multiple calendars on the page to avoid JS conflicts.

        – Pro Tip: If copying from docs or forums, retype quotes manually—curly quotes (“ ”) from rich text can break shortcodes.

      – **For Single Events**: Use `[add_single_eventon id=”123” ux_val=”4” ext_url=”https://example.com/tickets”]` to hardcode an external URL per event.


      ### Calendar-Wide Settings Check

      – Head to **EventON > Settings > General > Event Card**.

        – Look for **Event Card Interaction** (or similar UX options). Set it to ”External Link” or ”Learn More” globally—this acts as a fallback if shortcodes don’t override it.

        – Ensure **Disable Event Links in Description** isn’t checked if your external URL is embedded there.

      – In **EventON > Settings > Appearance**, confirm no custom CSS is blocking link styles (e.g., `pointer-events: none` on event cards).


      ### Quick Test & Debug

      – Update to the latest EventON (v4.5+ as of late 2025) for UX fixes, including shortcode generator improvements.

      – Flush permalinks (Settings > Permalinks > Save) after changes.

      – Browser console check: Right-click > Inspect > Console. Click an event—if you see JS errors (e.g., related to `ux_val`), it’s likely a conflict; deactivate plugins one-by-one.


      If this doesn’t click through after testing, drop your exact shortcode and EventON version for more specifics!


    • Artem Nov 16,2025 AT 9:39AM - Posted 3 days ago - #399430

      Hello,

      Thank you for sharing the solution with other customers!

      If you have any further questions or concerns please create a new ticket.

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