*** Please use login information from previous ticket ************
I get an email almost every day now that has this error message:
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Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, EventON.
First, visit your website (https://brsskiandtours.com/) and check for any visible issues. Next, visit the page where the error was caught (https://brsskiandtours.com/wp-cron.php?doing_wp_cron=1633513514.6924800872802734375000) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://brsskiandtours.com/wp-login.php?action=enter_recovery_mode&rm_token=VNrl3YW65HYUGfH3bb5MbB&rm_key=A9SPPxpdqZtKWHiOZ0wxy4
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Mesmerize PRO (version 1.6.129) Current plugin: EventON (version 3.1.7) PHP version 7.4.24
Error Details
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An error of type E_ERROR was caused in line 227 of the file /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-content/plugins/eventON/includes/products/class-evo-products.php. Error message: Uncaught Error: Call to undefined function EVO_Error() in /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-content/plugins/eventON/includes/products/class-evo-products.php:227
Stack trace:
#0 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-content/plugins/eventON/includes/products/class-evo-product.php(232): evo_prods->get_remote_prods_data()
#1 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-content/plugins/eventON/includes/products/class-evo-product.php(202): EVO_Product->_check_remote_updates_reload()
#2 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-includes/class-wp-hook.php(305): EVO_Product->check_update()
#3 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-includes/plugin.php(189): WP_Hook->apply_filters()
#4 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-includes/option.php(1977): apply_filters()
#5 /var/www/vhosts/brstransportation.com/brsskiandtours.com/wp-includes/update.php(357): set_site_transient()
#6 /var/www/vhosts/brstra
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
I do have a firewall in place, and block a couple of problem countries, but it is like Russia and turkey I think… Anyway, let me know if there is an issue accessing the site, and I will try to remedy it, but there shouldnt be.
Hey Michael,
This seems to be an issue from our side on the way crons are been hanlded.
We are looking into this and we appreciate your patience while we look over it.
Thank you we are fixing this in version 4.0!!
hi, i have same error also after last update (eventon v. 4).
Paolo what is the error you are getting?
4.0 seems to have fixed the issue for me. Although not a fan of some of the changes with styling that now needs to be gone through and fixed for my client.
Hey Michael,
Thank you for the feedback!
We did the new designs so everything can be cooler! Hope it is also easier to restyle it!
please follow these instructions to switch back to clean styles https://www.youtube.com/watch?v=8uVxHE8vIxE