When I select the Event image the site goes into error

384226

When I select the Event image the site goes into error

Hi.
Creating or modifying an event, when I insert the “Event image”, opening and selecting the image from Media takes a long time, after clicking the “set event image” button the image preview is not loaded and saving the event the site goes into error, “502 Bad Gateway – nginx”, it is necessary to wait several seconds before the site works correctly again.
How do I solve this problem?
The site is fontanamix.it you will see that not all events on the homepage have the Event Image.

I take this opportunity for another question, is it possible to increase the size of the event box? If so, how? Maybe by arranging them in two columns.
Now I use this shortcode
[add_eventon_list tiles=”yes” tile_count=”24″ tile_bg=”1″ number_of_months=”24″ fixed_year=”2025″ hide_empty_months=”yes” tiles=”yes” event_order=”ASC” tile_count=”1″]

thanks in advance
pEppE

BY: Francesco Lalicata - Apr 9,2025 AT 12:00AM - 1 month ago

- Artem Apr 9,2025 AT 3:58AM - Posted 1 month ago - #384242
  Hello,
  
  Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
- Francesco Lalicata Apr 9,2025 AT 7:31AM - Posted 1 month ago - #384292
```
Hello
Thanks for the quick response.
I have activated the creation of the debug file, you can find it at this link: https://fontanamix.it/wp-content/debug.log
```
```
If needed I will send you the FTP credentials.
```
```
Waiting for the solution, thank you.
pEppE
```
- Artem Apr 9,2025 AT 1:17PM - Posted 1 month ago - #384321
  debug.log doesn’t have anything related to the issue, it seems like.
  
  However, when I check your events, they are working correctly:
  
  Are you still having the issue? Could you check and let us know?
- Francesco Lalicata Apr 10,2025 AT 2:24AM - Posted 1 month ago - #384368
  It still doesn’t work very well.
  I can only say that, by chance, I happened to select the “Event Image” and have to wait before saving the post.
  That’s how it worked. It doesn’t seem normal to me… most of the time after selecting the image and clicking the button, the preview is not loaded in the Event Image box, if that’s the case, even saving the event lacks the association to the selected image.
  
  I ask you another question: my client asks if it is possible to increase the size of the event box to show the full image?
  If yes, how? Maybe by arranging them in two columns.
  Now I use this shortcode
  [add_eventon_list tiles=”yes” tile_count=”24″ tile_bg=”1″ number_of_months=”24″ fixed_year=”2025″ hide_empty_months=”yes” tiles=”yes” event_order=”ASC” tile_count=”1″]
  can I change it to get what i asked for?
  
  Grazie!
- Artem Apr 10,2025 AT 3:55AM - Posted 1 month ago - #384381
  When I go to Posts and try to do the same I believe the same issue occurs. It takes 1s-3s to load each individual image:
  
  https://fontanamix.it/wp-admin/post.php?post=5267&action=edit
  
  It seems that the issue isn’t with EventON, but overall with the whole server.
  
  is possible to increase the size of the event box to show the full image?
  
  Which event box are you referring to? Could you send us a screenshot?
- Francesco Lalicata Apr 10,2025 AT 5:32AM - Posted 1 month ago - #384423
  I also think that the problem is related to the server, but the hosting provider told me that he did not encounter any problems, but he proposed that I switch to a more performing service…
  
  As for my question, sorry but I didn’t give you the reference … on the homepage: https://fontanamix.it/ you can see the result of the EventON short code see Screenshot_01.jpg image
  
  I would like the events to be arranged by month in two columns, for example as in the image Screenshot_03.jpg using the representation and proportions of the event detail (when clicked on) as in the image Screenshot_02.jpg
  
  is it possible?
  thanks
- Francesco Lalicata Apr 10,2025 AT 5:32AM - Posted 1 month ago - #384426
- Francesco Lalicata Apr 10,2025 AT 5:33AM - Posted 1 month ago - #384428
- Artem Apr 10,2025 AT 2:21PM - Posted 1 month ago - #384474
  Please remove one of tile_count=”1″ from the shortcode and make sure that the second one is set to 2.
- Francesco Lalicata Apr 11,2025 AT 4:00AM - Posted 1 month ago - #384513
  Oh, thank you!
  With your help and a CSS rule I got the client’s wishes.
  
  Have a nice day
  pEppE
- Artem Apr 11,2025 AT 4:05AM - Posted 1 month ago - #384514
  We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!