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260846

Ticket #260846 Public

When using scanner gun it reads a whole url instead of only the ticketnumbers

Im allready able to properly check in guest by typing the ticketnumber in the check in field.
But when i use a scanner gun, the check in field will be filled with a url instead of just the ticketnumber.
and the url also makes no sense to me. it contains “%” for instance.
the QR Code scanning mode is switched to “QR Code scanner gun”.

my only idea is, that it hast to do with the several QR Code types and maybe keybord layouts. I did change the settings of the scanner gun but it didnt workout.

so ist there something i missed where i can force to only scan the ticketnumber. Or what is the whole content of the tickets qr code?
(i did use the unencrypted ticketnumbers)

thanks for your help!

BY: Philipp Schmidt - Nov 25,2021 AT 2:44PM - 1 month ago
    • By: Philipp Schmidt Nov 29,2021 AT 7:49AM - Posted 1 month ago - #260973

      I use this barcode scanner: https://www.amazon.de/gp/product/B09B1WH7WQ/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

      so can u say something about the type of the QR-code which is used at the QR Add on for MyEventon? Or Anything else to this problem which i described above?

       

      Thank You!

    • By: Artem Nov 29,2021 AT 11:23AM - Posted 1 month ago - #260998

      Hello,

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Philipp Schmidt Dec 6,2021 AT 6:33AM - Posted 1 month ago - #261796

      Hello,

      thanks for assigning to Ashan. Would be great to hear his thoughts to this topic.
      In 2 days i have the first situation to realise the check-in situation with the qr-code tickets and the scanner gun… 🙂

      Thanks!

    • By: Philipp Schmidt Dec 6,2021 AT 9:41AM - Posted 1 month ago - #261828

      Problem could be solved due to 2 actions:

      1. changing the keyboard settings of the scanner gun into local language (in this case german).

      2. adding “carriage return” to the scanner so that the scanner, which works like a keyboard, always enters after reading the ticketnumber.

       

    • By: Kenneth Dec 7,2021 AT 2:27AM - Posted 1 month ago - #261935

      Hi Philipp,

      Thanks for letting us know how you were able to solve the issue.

      If you have any other questions, please feel free to create a new ticket.

    • By: Ashan Perera Dec 15,2021 AT 2:41PM - Posted 1 month ago - #263055

      Thank you philipp, we have updated the documentation with your findings. THank you for that!!

       

      https://docs.myeventon.com/documentations/how-to-use-scanner-gun-to-check-in-guests/

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