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34665

Ticket #34665 Public

won't update

hi,

already for a long time I have not been able to update either Eventon plugin.  I have licenses.  What is the problem?  I don’t have this on other Eventon sites.  thank you!

Catherine

 

BY: CRwebNL2 - Apr 19,2017 AT 1:37PM - 4 years ago
    • By: infotainerdave Apr 19,2017 AT 6:10PM - Posted 4 years ago - #34676

      If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon install new one and activate and delete old eventon. In order to update eventon to latest version. This link further explains it.

    • By: CRwebNL2 Apr 20,2017 AT 12:48AM - Posted 4 years ago - #34710

      thank you for this.

      It won’t delete the event dates already entered in, will it?

    • By: Ashish Rai Apr 20,2017 AT 12:56AM - Posted 4 years ago - #34713

      No it will not.

      But, just to be safe, please take a backup f your site once before you do the update.

    • By: PB506 Apr 20,2017 AT 5:12PM - Posted 4 years ago - #34810

      I followed these steps and I am still getting an update notification.

    • By: Ashish Rai Apr 20,2017 AT 8:53PM - Posted 4 years ago - #34819

      @PB506

      Please open a separate ticket and provide us with your website address and username/password for the backend.

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