Ticket #33558 Public

WooCommerce 3.0 and Event Tickets

I unfortunately upgraded to WooCommerce 3.0 and I have the following error in the Event Tickets panel (copied below). I have installed the new version of Event Tickets 1.5.1 but I still have the error. Thanks for your help!

Ticket Info for this event

Fatal error: Uncaught exception ‘Exception’ with message ‘Invalid order.’ in /home/jungian4/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:86 Stack trace: #0 /home/jungian4/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(143): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order)) #1 /home/jungian4/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(109): WC_Data_Store->read(Object(WC_Order)) #2 /home/jungian4/public_html/wp-content/plugins/eventon-tickets/includes/class-functions.php(579): WC_Abstract_Order->__construct(‘14598’) #3 /home/jungian4/public_html/wp-content/plugins/eventon-tickets/includes/admin/class-meta_boxes.php(389): evotx_functions->get_customer_ticket_list(‘11610’, ‘12253’, ‘all’) #4 [internal function]: EVOTX_post_meta_boxes->evotx_metabox_content(Object(WP_Post), Array) #5 /home/jungian4/public_html/wp-admin/includes/template.php(1048): call_user_func(Array, Object(WP_Post), Array) #6 / in /home/jungian4/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 86

BY: stephengarratt - Apr 6,2017 AT 12:08PM - 4 years ago
    • By: Ashan Perera Apr 6,2017 AT 4:07PM - Posted 4 years ago - #33567

      They already have a version 3.0.1 out with so many fixes. Man we cant even keep up with all the errors thats coming out. The best option is to wait it out. Wait out till all their bugs are dealt with.

      We are doing tests with tickets addon and WC latest version and its a none stop stream of bugs… if you have an option I would strongly suggest going back.

    • By: stephengarratt Apr 7,2017 AT 4:12AM - Posted 4 years ago - #33598

      I am not confident enough to safely roll back WooCommerce. Especially since WC did a database upgrade when it updated. I am pretty much stuck now until you manage to shovel your way through the sludge. I wish you all speed!

    • By: Ashan Perera Apr 7,2017 AT 6:25AM - Posted 4 years ago - #33618

      Actually yes you are right that is what i am reading in their reviews page https://wordpress.org/support/plugin/woocommerce/reviews/ which keep getting more and more bad reviews about the new update.

      People trying to roll back got even more trouble after rolling back.

      Actually if you wanna send me FTP access to your site please? i am not seeing that error on my end.

    • By: stephengarratt Apr 7,2017 AT 8:11AM - Posted 4 years ago - #33632

      ftp pw: 8p:!7a2$Hw

    • By: Ashan Perera Apr 7,2017 AT 8:18AM - Posted 4 years ago - #33634

      whats the FTP host URL?

    • By: Ashan Perera Apr 7,2017 AT 9:20AM - Posted 4 years ago - #33640

      So when do you get this error?

    • By: stephengarratt Apr 7,2017 AT 9:24AM - Posted 4 years ago - #33641

      I used to get the error here:


      The error message seems to be gone, but instead the Event Tickets panels is empty….?


    • By: stephengarratt Apr 7,2017 AT 9:26AM - Posted 4 years ago - #33642

      Also if I go to the edit page I cannot turn tickets off. I thought if I turned them off and on again then the information might return.

    • By: stephengarratt Apr 7,2017 AT 9:35AM - Posted 4 years ago - #33643

      If you go to that edit page you will notice that something seems very wrong. I can’t get any of the panels to expand – I can’t change the date and time or any of the other information.

    • By: stephengarratt Apr 7,2017 AT 9:37AM - Posted 4 years ago - #33644

      Even the text edit window is broken

    • By: Ashan Perera Apr 7,2017 AT 10:44AM - Posted 4 years ago - #33650

      Actually your site has several WC related error like this


      coming from your theme i guess not sure where, i know its not from eventon. You are also getting a none stop error from this

      [07-Apr-2017 17:41:39 UTC] PHP Strict Standards:  call_user_func_array() expects parameter 1 to be a valid callback, non-static method Black_Studio_TinyMCE_Compatibility_Plugins::siteorigin_panels_enable_pages() should not be called statically in /home/jungian4/public_html/wp-includes/class-wp-hook.php on line 298

      Let me look into tickets editor.

    • By: Ashan Perera Apr 7,2017 AT 11:05AM - Posted 4 years ago - #33652

      Ok got that taken care of now.

    • By: stephengarratt Apr 7,2017 AT 2:33PM - Posted 4 years ago - #33666

      Thanks! that’s brilliant.

    • By: Ashan Perera Apr 7,2017 AT 4:34PM - Posted 4 years ago - #33668

      There is couple of other bugs that we have resolved in tickets addon and going to release this update later today so please make sure to update to this new ticket addon v1.5.2 when it become available. Hope that will resolve all your issues 🙂

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: stephengarratt Apr 10,2017 AT 12:58AM - Posted 4 years ago - #33765

      Hello Ash,

      The problem has returned. On the edit page of my event I cannot edit the information in any of the panels. Please help. I have not change dthe detaisl on the admin account of the FTP account.



    • By: stephengarratt Apr 10,2017 AT 3:53AM - Posted 4 years ago - #33785


    • By: Ashan Perera Apr 10,2017 AT 2:42PM - Posted 4 years ago - #33847

      I think you might have reinstalled the old tickets version i just re-uploaded latest tickets version 1.5.2 and its all working again now.

    • By: stephengarratt Apr 11,2017 AT 12:32AM - Posted 4 years ago - #33872

      Thanks!! I was waiting for 1.5.2 to come out. I will write a positive review. You have a great plugin and it is very well supported.

    • By: stephengarratt Apr 11,2017 AT 8:34AM - Posted 4 years ago - #33906

      Hi Ash,


      I’m sorry to be a nuisance, but I am still having problems with this event:


      If you look at the “Ticket Section Title” section you will see that there is no “Add to Basket Button”. What happened to it? How do I restore it?

      Another problem with the same event is that if I go to the edit page:


      and then I click “View Attendees” I get nothing. If I click “Download CSV” I get the following error:

      The web page at https://www.jungiananalysts.org.uk/wp-admin/admin-ajax.php?action=the_ajax_evotx_a3&e_id=11610&pid=12253 might be temporarily down or it may have moved permanently to a new web address.


      Help please!!



    • By: Ashan Perera Apr 11,2017 AT 9:47AM - Posted 4 years ago - #33934

      Boom! fixed!


      Really sorry about that mate I must have missed this part earlier. But should be good now 🙂 fingers crossed !

    • By: stephengarratt Apr 11,2017 AT 9:50AM - Posted 4 years ago - #33935

      thanks a TONNE!!!

    • By: stephengarratt Apr 11,2017 AT 9:56AM - Posted 4 years ago - #33939

      I just went and renewed support for 6 months on CodeCanyon. thanks again.

    • By: Ashan Perera Apr 11,2017 AT 11:24AM - Posted 4 years ago - #33945

      Stephen, thanks a lot for the review as well. Also you dont need to buy support from them please read my article here http://www.myeventon.com/news/free-eventon-customer-support-infinity-now/

      when you buy eventon you get support for free for ever no need to buy extended support. I just have that extended support option enable in codecanyon because if I turn it off it says we dont support eventON and that would be misleading and could turn down a potential customer.

    • By: thaddeushuff Apr 11,2017 AT 11:26AM - Posted 4 years ago - #33946

      We already upgraded to WooCommerce 3.0 and have two events live with ticketing.  What course should we take to correct that no one can purchase tickets.  Do we just stop using the tickets and go to a Product sale model until all is fixed?  Any recommendations?



    • By: Ashan Perera Apr 11,2017 AT 1:40PM - Posted 4 years ago - #33949

      @thaddeushuff  please create a new ticket and send us your website information.

    • By: Ashan Perera May 22,2017 AT 12:10PM - Posted 4 years ago - #38040

      @ hoertheatrale  please create a new ticket so i can address your issue.

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