Problem started with me trying to use the woocommerce deposit feature with the event tickets. It wasn’t showing up in my cart as an option. I had to pay the full ticket price.
So I tried to remove the price of the product.
Once I did that, if I click on the event add to cart, nothing appears in the cart even though I get the success view cart message.
However, if I take eventon out of the process and add a product that I have designated as a ticket to cart, i can see that cart with the ticket.
I am also able to use the WC deposit feature without any trouble.
It seems like I have two carts. What do I do?
thanks
C
Hi,
You will need to confirm that the other plugin is compatible with our plugin. We are not familiar with it and cannot say it will work with the ticket addon. So, you can contact the developer ask them about it.
If it isn’t and you it to work with the ticket addon, then you will need to perform custom coding to make them compatible.
Let us know if you need help with anything else.
Thanks
Hey Cyndi,
I have diged into the issue and it seems that the problem is not because of eventON. Yes, our plugin does function 100% perfect but there is a conflict with the cart fragment of the theme.
You do need to understand that we try to work around the clock to have as less issues as possible, but there are times with thinsg that we cant fix in a matter of time, especially if it is Weekend.
Here is a quick way you can fix it
https://github.com/SimonMayerhofer/eventon-cart-icon-fix
if you want to check the code on how the cart fragment can be updated and you have no time for patience. If you can wait, our development team ( and our CEO ) are taking a fast look at the issue so it can be shorted out.
We appreciate your patience while we do our best to provide solutions.
Hey Cyndi,
I can see that there is a server error, with the way permalinks work.
If they do not have the /index.php/ they do not work.
Can you share us FTP details also, so I can look at the .htaccess file please?
Seems that not only the Event is not added to the cart at all, not just the top fragment.
Just got in here and tried to check out whats going on but your cart page leads to page not found ATM http://arvigo2.financialenvironments.com/cart/ actually non of the links are working http://arvigo2.financialenvironments.com/events/ perhaps you are fixingn this please get back to us once this is resolved.
Cyndi, so i have seen this issue before and I forgot what we did to fix it. What happen is ajax add to cart is not passing the values correct it can be a conflict by 3rd party plugin or your theme. Only way to find out is to deactivate them all one by one and see if add to cart would work at any point.
Hi there.
So thank you for reactivating eventon.
I went through the effort of deactiving all of the plugins. the culprit is woocommerce deposit plugin.
So with that said – please see if you might have room to add to your list that there might be a fix to compensate for the bad ajax.
I’m sure you realize how important it is to be able to pay a deposit with a payment plan for a ticket when its being used as a course that costs 2300.00.
if you have any other ideas to allow for a payment plan, that would be great.
If there is anything I can do to help testing – i would be happy to oblige. I would really like this to work as intended.
thank you,
C
C, i am glad you have discovered the culprit. and thank you for doing the activate deactivate test to find this.
You can run PHP debug to see what errors this plgin might cause using this:
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on.
And then contact WC or the developer of the plugin to see if they have a solution for thiat. WC did have several updates recently so this deposit addon might not be compatible with them 100%