Wrong date between calendar > ticket > qr code : wow ! That's a strike !
Hello,
I’ve a problem with the hours on the tickets and Qr Codes. I’ve created all the events with Paris Timezone (+1). My eventon calendar is setted on the Paris Timezone (+1). My wordpress general preferences are on the Paris Timezone (+1) and i send tickets to my customers with wrong hours… I’ve sometimes +2 hours, sometines – 2 hours.
Can you quickly resolve this bug please ?
- Jan 31,2024 AT 5:18AM - 1 year ago-
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Jan 31,2024 AT 11:32AM -
Posted 1 year ago
- #339299
Same issue here but with RSVP rather than ticketing. Following for a solution!
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Jan 31,2024 AT 12:00PM -
Posted 1 year ago
- #339309
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Jan 31,2024 AT 2:09PM -
Posted 1 year ago
- #339350
Hello there, we have recognized this issue and will be releasing a new update to tickets addon which will fix this. Hopefully here in a few hours 🙂
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Feb 1,2024 AT 12:32PM -
Posted 1 year ago
- #339473
I have a similar problem using EventOn, Eventon Ticket, Ticket Variations… The date on the Event overview is correct, when the ticket is added to the cart – the wrong time (in my case – 1 hour) is displayed..
After Updating the Addon Ticket to 2.25.. the hour passes from + 1Â to -1 … meaning before, instead of the event starting at 10 am, it was displayed as it started at 11 a.m. Nor, after Ticket add on update it starts a 9.am…
weird… it did not notice that in the overview – how soon can you fix this?
thanks
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Feb 1,2024 AT 1:11PM -
Posted 1 year ago
- #339475
ok i was just about to submit a ticket that all the time zones defaulted to american Somoa and my client was upset as people rely heavily on the calendar of events being accurate especially on a weekend here on the east coast of the US
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Feb 1,2024 AT 1:17PM -
Posted 1 year ago
- #339478
also, you may add a separation between date and hours on event tickets, such as comma or similar… makes thing easier to catch..
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Feb 1,2024 AT 10:47PM -
Posted 1 year ago
- #339560
By:Â Ashan Perera NOTE: The issue is still there with newest update, I still see Midway Somoa as the Timezone eventhough the wordpress is set to New York eastern Time and The Eventon Settings are set to Neew York eastern Time, and I selected to default all events to default which is New York eastern Time. My clients entire calendar is messed up because of this
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Feb 2,2024 AT 1:32AM -
Posted 1 year ago
- #339566
I can confirm… error still persists!!
all plugins were updated! nothing changed -
Feb 2,2024 AT 5:09AM -
Posted 1 year ago
- #339612
Could you please make sure that you are using EventON 4.5.9 and Tickets add-on 2.2.6?
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Feb 2,2024 AT 7:30AM -
Posted 1 year ago
- #339649
Since when is the Ticket Addon update available ? Since today?
I would give a new try after backing up… -
Feb 2,2024 AT 11:14AM -
Posted 1 year ago
- #339664
You can follow us via #myeventon on twitter for real time updates on when new versions are released.
EventON 4.5.9 and new ticket version was released last night.
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Feb 5,2024 AT 11:59PM -
Posted 1 year ago
- #340051
That seems to work for me. Thanks.
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Feb 6,2024 AT 4:00AM -
Posted 1 year ago
- #340093
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!
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Jan 31,2024 AT 11:32AM -
Posted 1 year ago
- #339299