Reply to: tickets(399398)

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(399396)

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Also follow the instructions in this

” target=”_blank”>documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(399394)

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(398727)

Now it works, but I dont know why. – 🙂
maybe about this:  I removed two unused plugins. (I had already deactivated them during the testing phase – without any change.)

In any case, the function is working again now and everything is fine.

Reply to: tickets(395760)

Hello, thank you for your help.

Some errors have indeed been fixed, but a few remain:

.evo_aria_ready.sr-only

(see screenshot)

Thank you, have a good day.