Archives: Replies

Thank you very much for letting us know of this. We are always striving to improve EventON to meet industry standards. With that said, do you have a report of what issues comes up for your website against WCAG compatibility? If you can share that we can directly get those specific items resolved quickly for you.

Hello Raphael, wanted to update we released a new version of the ticket waitlist addon, that fix above mentioned issues, specifically not offering space to next guest. 

Here is the changelog: 

Changelog For Tickets Waitlist

Of course I disabled all plugins before and checked them one after the other. The issue is gone when you deactivate the FullCal plugin.

You disabled all other plugin and only left EventON + add-ons? Did you also switch the theme as well?

Could you also send us a screenshot from your mobile with the issue?

Please also check if you are having the same issue with the shortcode on our test site:

https://dev2.myeventon.com/test-192/

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Which products do you want us to refund?

Please send us Order IDs of your purchases.

Ashan,

On dev2 I am not sure if the styling is correct:

https://dev2.myeventon.com/test-191/

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Please also make sure to add number_of_months=”12” to the shortcode.

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Hello,

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header).

You can also add this code to wp-admin > Appearance > Customize > Additional CSS.

.eventon_list_event .evoet_in, .evo_pop_body .evoet_in { flex-wrap: nowrap !important; }