Hello,
I have now completed the full troubleshooting process.
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Used Health Check & Troubleshooting mode
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Activated only:
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WooCommerce
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EventON (v5.0.2)
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EventON – ActionUser (v2.5.8)
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EventON – ActionUser Plus (v1.3)
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Theme: Twenty Twenty-Five (default)
The shortcode [add_evo_submission_form msub="yes"] works correctly, and the submission page loads fine.
However, after purchasing a submission product and marking the order as Processing → Completed, the page still shows:
“You have used all your paid submissions.”
I confirmed:
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The WooCommerce order includes
_evoaup_submission_levelmeta correctly. -
No postmeta/usermeta was updated after completion.
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When I manually insert
_submission_datavia SQL, the submission immediately appears on the page.
Example manual insert:
INSERT INTO wp_postmeta (post_id, meta_key, meta_value)
VALUES (154005, ‘_submission_data’, ‘a:1:{i:264002;i:1;}’)
ON DUPLICATE KEY UPDATE meta_value=’a:1:{i:264002;i:1;}’;
→ After this, the submission level appeared correctly on /adauga-eveniment/.
It looks like the hook responsible for syncing purchased submissions from WooCommerce (woocommerce_order_status_completed or similar) is not firing in ActionUser Plus v1.3.
Can you please confirm:
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Which function handles the credit update in ActionUser Plus v1.3?
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Does it rely on a specific WooCommerce hook or payment gateway response?
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Is there any function/shortcode to force manual re-sync of submissions from completed orders?
Thank you,
Daniel – Onevent.ro
contact@onevent.ro
